Nero 9

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Nero is one of the most popular CD and DVD burning suites on the market today, and for good reason, it’s easy to use and it comes packed with more than enough features for everyone to burn, create, copy, backup and play.

The new version of Nero aptly named Nero 9 doesn’t bring too much new to in terms of looks compared to Nero 8, just a few graphical tweaks is about it, it looks pretty much the same overall. It does of course include the familiar programs like copying, burning and creating discs through Nero Express. It also includes improvements to the interface by adding commonly used things, blu-ray support, redesigned multimedia player, new video editing options, auto backup and even enhanced live TV experience.

Nero is and has always been, my favorite suite of software for the majority of my burning needs, I’ve been using it for many years now and it’s become like an old friend. Sure there are others out there, but once you’ve used something for so many years you kind of get accustomed to it and really don’t want to switch.

Nero 9 comes in a nicely done box that opens up so you can read all about it, inside of course we find the user manual and software disc actually in a plastic case, not paper that so many other companies use.

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Installation is easy, just pop the disc in and away you go..  at the main screen you’re greeted with three installation options, Nero 9, Nero BackItUp and a trial edition of Nero MediaHome, click one and away you go, while you’re waiting for the installation to complete you get to check out the advertisements…

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Nero 9

Simply Create, Rip, Burn, Copy, Share, Backup, Play, and Enjoy

Nero 9 is the next generation of the world’s most trusted integrated digital media and home entertainment software suite. It features new cutting-edge functionality that makes enjoying digital media content simple.

This easy-to-use yet powerful multimedia suite, gives you the freedom to create, rip, copy, burn, edit, share, and upload online. Whatever you want – music, video, photo, and data – enjoy and share with family and friends anytime, anywhere.

With easy-to-use Nero StartSmart command center, your digital life has never been more flexible, feasible, and fun.

Nero 9 Highlights:
* Fast and easy rip, burn, Autobackup, and copy functions
* Backup files to CDs, DVDs, and Blu-ray Discs
* Create professional-looking DVD movies with integrated 3D menus
* Copy, burn, share, upload, and create music mixes like a DJ
* Convert music, photos, and DVDs to play on your iPod and other mobile devices
* Quick photo and video upload to My Nero, YouTube, and MySpace
* Watch, record, pause, and customize your live TV experience
* Play AVCHD and other HD formats

On the main interface you’re greeted with two main sets of options, one across the top and one going down the left side. The one across the top open into more menus while the ones on the side are actual applications that Nero felt were the most commonly used by consumers through their research.


Across the top we’ve got ‘Rip and Burn’, ‘Create and Edit’, ‘Home Entertainment’ and ‘Back Up’. Each one contains shortcuts to their related programs.

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Down the left side we’ve got ‘Data Burning’, ‘Audio Burning’, ‘Audio Ripping’, ‘Copy Disc’, ‘Autobackup’, and ‘Play File’. These open to the actual program to be used right in the interface window.

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On the very bottom of the interface is another menu as well that opens up to lead to more shortcuts and more opens of additional programs.

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On the top of the interface we’ve got another menu labeled ‘Options’ here you can find all of the options and settings for Nero like updates, copy options, ripping options, play file options and more.

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Everything the is in the StartSmart interface can also be accessed from the Windows Start menu as well.


I’ve learned a long time ago that everyone needs to do regular backups, and Nero makes this relatively easy for you, though there are many options included with Nero BackItUp for the more advanced users as well.

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Many people I’ve run across gripe that Nero is bloated with all this stuff that no one will ever use, well personally I like having it all there, it’s a great suite of software and tools for most all multimedia needs. Yeah not everyone will use it, but it’s nice to have it available if you ever do need it. If you went and purchased all of these things separately you’d most likely pay at least five time the price, for around $100 you get an entire suite of tools that allows you to most anything with your multimedia files and it even includes they’re Nero Toolkit for diagnostics and information about your system.

As for the claims that Nero is bloated, well I opened up Windows Task manager and check that out as well. When you open Nero it also opens up NeroScout so that’s two processes there, but here’s a comparison to other popular programs:

Nero StartSmart: 42,784K
NeroScout: 7,000k
iTunes with song playing: 81,056k
FireFox with gmail open: 170,532
Outlook 2007: 33,512K<

So compared to those it’s not really bloated in terms of memory usage, it doesn’t use that much really.

Overall though Nero is Nero really, there’s not too much that warrants the upgrade from Nero 8 to Nero 9 unless of course you need and are going to utilize the new features with it.

One thing that should be noted, Blu-Ray support is actually an added cost plug in that has to be purchased separately for $9.99

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Nero 9 is a great suite of software that give the user many options for all of their multimedia needs, it can be your one stop place for everything related to media. The newly redesigned StartSmart interface puts the most commonly used items right there for you at the start so you don’t have to go searching for programs that you use most often. You can also add programs that you use most often as well to the StartSmart interface so it can be customized to each person.

One flaw could be all of the options, there are just so many of them that new users can easily get lost or confused with all of them.

Tons of options
Redesigned with new features
Fairly easy to use

Can be overwhelming for new users


  109 comments for “Nero 9

  1. Will Larsen
    January 9, 2009 at 4:14 pm

    I understand you may get some commercial remuneration for giving Nero 9 a positive review. This is for all the people like me who should be very wary of the quality of this product from Nero. Please inform the world that when dealing with Nero it is truly Caveat Emptor! (Buyer Beware!)
    My download and then install into Vista experience has been a real nightmare. The install took over 2 hours. The responses from Nero Tech support are a joke. Please read the email replies below and note that Nero is essentially using customers as BETA TESTERS and asking for hous worth of work to make their very poor product work.
    This software is faulty. I can not install it. It took over 2 hours and had not installed.
    Asknet indicates I need your permission to obtain a refund. Please forward that. I will take steps with my financial institution to void the transaction.
    Dear Mr. valued customer,
    thank you for your e-mail.
    We understand that you are not satisfied and we will do everything we can to find a solution to the problem. Based on the circumstances you have described, we are not able to offer you a refund under our Terms and Conditions. Our technical support team is pleased to assist you in finding a solution by conducting a remote diagnosis. To do so, we need to receive certain additional information.
    Please provide us with the following:
    1. A step-by-step description on how you proceeded
    2. Error messages as a screenshot
    3. The Log archive

    A step-by-step description on how you proceeded

    Please explain in detail how you proceeded.
    Which application of Nero do you use, what exactly do you want to do?
    Error messages as a screenshot
    Do you get any error messages? If so, what does the message tell you?
    To enable us to analyze the problem, we need a screenshot, which will support us in finding a solution.

    On our website, you will find detailed instructions on how to create a screenshot:

    The Log archive

    Please click on the following link in order to download the file “” to your hard drive:
    Extract the zipped file on your hard drive using WinZip or WinRAR. Start the tool by double-clicking on the EXE-file.
    -> The window C:\WINDOWS\system32\cmd.exe will open.
    The execution of the tool may take some minutes.
    You can track the single steps in the displayed window.
    After the tool has run successfully, you will find a file called “” on your desktop.
    Please send us this file as an email attachment.
    Additionally, we would like to point out some particularities of the tool “GetSupportFiles:
    The following information will be gathered:
    – All available log files of different Nero applications
    – System information gathered by the Windows tool “MSInfo32”
    – Information on the installed DirectX version. For this, the Windows application “DXDiag” will be used.
    – The “SchedLgU.txt” log file. This file contains information on currently scheduled tasks (e.g. the JobScheduler in Nero BackItUp)
    – Extracts from the registry:
    a. Information on the settings with which Nero applications run.
    b. Information on how the CD/DVD drives have been installed.
    Please note:
    In case the tool “GetSupportFiles” crashes, please start it again. The tool GetSupportFiles will automatically recognize which diagnostics program caused the crash. Once the tool is restarted, it will omit the program which has caused the crash.
    Please send those files directly to our technical support team:
    Yours sincerely,
    Thomas Gärtner
    Nero Customer Service

  2. kristofer
    January 9, 2009 at 4:27 pm

    Just an FYI, I DO NOT GET anything from Nero for the review except of course for the product… I DO NOT GET ANYTHING FOR GIVING A POSITIVE REVIEW. I do not appreciate the tone that I was bribed for a good review, I would NEVER compromise my integrity on a review no matter what they offered, if a product is bad then I will tel you it is. It’s my objective review, and that’s all, if I had a problem I would tell the readers….

    and I had no problems with my installation on Windows Vista X64 edition…. If I had problems I would have told about them in the review and it would NOT have gotten the score it got, again i had no problems at all and I’m still using it quite often.

    You’ve got to be doing something wrong or your system is buggy.,..

  3. tony
    January 12, 2009 at 6:04 am

    can you help me i installed nero and it stold my quick time icons how do i get them back. also stold the .DAT file association i like nero and will continue using it i like your review. if you can help me get these things back to the whey they were that would be awesome.

  4. meneklis michael
    January 16, 2009 at 10:45 am

    Intel core 2 2 , 2G memory, windows xp pro. I am installing 1 1/2 hours , still 64%. That’s a SHAME!!!
    I am using Nero previous version and I am satisfied.

  5. Shawn
    January 18, 2009 at 5:40 pm

    I have bought Nero 9 a month ago and still very reluctant to open the box let alone install it. Don’t understand how people at CNET can give this product less than 1 star rating and others can give it 4.5 ??
    Will not install the product till I find someone who can give me some stable answers.

  6. Johnny W.
    January 19, 2009 at 4:31 pm

    Purchaced upgrade from Nero 6 to Nero 9; BAD MISTAKE; Takes forever to load, cannot download Template packages, NO Responses from customer service or technical support. My advise DON’T WASTE YOUR MONET!!!!

  7. Mike A.
    January 19, 2009 at 7:22 pm

    I just *upgraded* from Nero 8 to Nero 9 on XP Pro and well…. after several hours of installing/uninstalling I’m left with nothing. This program just wont run on my system. My only options are PAY phone support or sending them an email. It’s unacceptable that they are unable to give free phone support for the first 30 days to ensure all their clients are installed. I’m a .NET developer and have a good understanding of software and would probably be fired if I developed a something as bad as Nero 9. The installation took longer than an clean install of Windows 7 beta. WHY IS THAT?!?!? This is the only piece of software I have not been able to install (and I have a lot of applications including all of SlySoft’s CD/DVD burning apps). My advice would be to take your nero money and buy some beer because for me, a 12 pack of beer will have as much success at burning a DVD as Nero 9.

  8. kristofer
    January 19, 2009 at 8:12 pm

    I don’t know how or why you guys are having these problems…It installed for me just fine, I don’t get what is going on,…. I know there is a Nero CleanTool available from Nero that helps if you are having problems

  9. Wim de Vries
    January 20, 2009 at 2:15 pm

    Just installed Nero-9 on a XP (sp3) machine after removing first all Nero applications with at the end running the Nero cleaning tool.
    I agree the installation time is unacceptable long!! It works but …… I am unable to implement the help files. I switched off all the security tools (as told for Vista users) after the first unsuccessful attempt but still no result. Please can you advise???

    Info. After several tries I was able to install the help files on a VISTA (sp1) machine. This because the supplied info by Nero, to do so is incorrect (may be old). Only if you understand how Vista works an user can do the job. Also no positive point.

    Another thing that I don’t like is that the program (bought against the Nero price) is still claiming it is a TRIAL version. Rather annoying!!

    In the mean time I hope to get an answer/advise to install the help files on a XP machine.
    Wim de Vries – The Netherlands

  10. Wim de Vries
    January 20, 2009 at 2:32 pm

    Sorry. Read in my previous comment for manuals —-> helpfiles. Should be clear I think, after reading that comment.
    Thanks, Wim de Vries.

  11. Wim de Vries
    January 20, 2009 at 9:22 pm

    In my first comment I told Nero-9 runs on the XP machine but … when I tried an update run every Nero utility was listed as ‘not installed’. Strange because I could use the utilities.
    After installing Nero-9 again, just over the already installed one, the utilities show now a version number behind the name.
    Nero-9 did not say there was already a Nero application installed. The only difference with the first installation was that the licence number was already filled in.
    May-be it could be the solution for Mike A.

    But I still can’t implement the help-files!!!!

    Another strange thing is that the update list still shows the Menu Templates – Pack 1, Pack 2 and Pack 3 are ‘not installed’ as for the Movie Template – Pack 1. Only Movie Template – Starter Kit has a version number behind his name. The installation of all the packs completed succesfully.

    So I think the grades given to the Nero software should be adjusted downwards until all the problems mentioned above are solved.
    Sorry but the facts of xxxx users against one should be taken in account.

  12. kristofer
    January 20, 2009 at 9:38 pm

    So basically I’m supposed to change my scores, based on your results?? the fact remains that I DID NOT have any of the problems anyone is complaining about, what more can I say? How would you like me to prove to you that I did not have those problems? I still use it to this day and will continue to use it as well, again I repeat I did not have these problems, I don’t know what else to say…

  13. Wim de Vries
    January 21, 2009 at 1:19 pm

    Oké, YOU dit not have problems and you are talking in the comments about MY SCORES. I believe you.
    But that is not what you are saying in the heading of the blog. That text suggest general/public experience and an encouragement to buy a perfect program for EVERYBODY.
    Seen the comments above I think you should be wise to change your findings (conclusion) about NERO-9 to MY CONCLUSION ABOUT NERO-9 and only with YOUR VISTA Operating System.
    Then and only then you can keep talking MY SCORES in the comments.
    In the meantime I have new problems with the XP machine. Icons of several applications on the desktop are blank and are for sure caused by NERO-9.
    And I am still not able to implement the helpfiles.
    Seems to be that Windows XP has the most problems with NERO-9.
    I am a Nero user for a long time (many versions) but I really think there is something wrong with NERO-9 and hope somebody of the NERO development team will follow this blog and take the proper actions.
    In the mean time I will only use NERO-9 on my Vista machine.

    Again change the text of this blog to YOUR CONCLUSION and you can keep saying NERO-9 is for me

  14. Mike A.
    January 21, 2009 at 3:46 pm

    I was able to finally get it to work (sort of). I really mostly use Nero Burning Rom because I’m usually working with ISO files or want more control of my burn options. It will not work if I click on the shortcut or go through StartSmart. I just get an hourglass for a second and that’s it. I found it will work if I run Nero.exe directly by right-clicking and “Run As” and I select the ‘Administrator’ account. This is strange because the account I log into my computer with is an administrator and I made sure that it’s in the Administrators group. I can do anything with this account including burning CD/DVD from any other piece of software. Nero must have done something strange with the permissions for Nero.exe. Kristofer, I don’t think you should modify your article because you’re basing it on your experience but do a quick google search for all Nero 9 errors and you will see that the problems many of us are experiencing are not fictional and should warrant some type of note in your article. You also say “Installation is easy, just pop the disc in and away you go..”. You should have said “and away you go to lunch due to the insane amount of time the installation takes”. So while your story is true, it’s not really complete.

  15. Norman Young
    January 22, 2009 at 9:31 am

    program is crap – will not install – wasted hours

  16. NB
    January 23, 2009 at 5:03 am

    Have to agree with some of the negative comments. Tried to install the Trial version fully intending to purchase it. Install failed approx 50 % of the way through and mostly just hung there staring at me.. Looks like it’s over 2 GB of an install. Whew!
    I used an earlier Trial version of the software and liked it but this version looks like a beast to install if it will work at all

  17. Bob
    January 23, 2009 at 5:29 am

    It looks like several people who have found this evaluation are surprised at the results (to say the least). I am among them as a very dissatisfied user. To get a better idea of how the product works just go to the Nero Forum. You’ll see MANY dissatsified users. Some with install problems and many other types. Their CEO has recieved the message and has posted a letter of appology to Nero users and promises to fix the problems in the future.

    Given the forum inputs and the CEO’s letter of appology I would have to conclude that your test is not very comprehensive. That’s MY SCORE.

  18. Wim de Vries
    January 23, 2009 at 9:58 am

    At least …. good news!!
    Nero-9 works on the XP-machine as should (up to now tested) but only after ….
    Installing Nero-9 again over a previous successfully (???) Nero-9 installation.
    Manually unzipping all the helpfiles and placing the compiled HTML-helpfiles in the directory of the respective Nero-9 utility. Overwriting the old ones. The helpfiles are now available in each Nero-9 utility.
    Repaired the User Desktop directory so all the Program Icons are showned again. Don’t know why and what Nero-9 was doing there. Looks like every Nero-9 utility installation refreshed the Desktop.
    Only the installed (video) Templates are still marked as NOT INSTALLED and I don’t know what to do with it. The templates ARE loaded in the Templates map.
    Or there is something wrong with me but my perception of “Installation is easy, just pop the disc in and away you go.. ” is quite different with what I have done to install and make Nero-9 working on a Windows Vista (SP1) and Windows XP (SP3) machine. Time spent up to now about 3 days.
    You understand my thanks are NOT going to the NERO development team.

  19. kristofer
    January 23, 2009 at 10:35 am

    OH really Bob (and everyone else for that matter)… what would you like me to do to prove to you that it worked for me? Video myself installing and using it? But then I’m sure you’ll say I faked the video somehow right? There’s just no winning is there here for me, you’re right I’m wrong, it’s as simple as that huh? I had no problems installing or using, apparently you think I’m a bad reviewer because I didn’t have any problems, so it’s my fault that it worked for me?!?!?!?! I put the damn disc in and it installed, what the Frack else do you want me to tell you, it installed fine for me, I use it, and have been using it with no problems what so ever… What the hell do you want me to do? You want me to change MY review because I didn’t have the problems that you had? I’m not changing a damn thing about what I said, I reported my individual, personal experiences with this product as I am supposed to do, there’s no bias involved, if I had a problem I would have told you honestly that there was, but I didn’t have a problem, again what hell do you want me to do to prove to you that it works for me?!?!?!

  20. Dudeman
    January 24, 2009 at 8:10 am

    Dude – calm down! I just installed the trial version on a MS virtual PC and it actually worked fine for me too. I will say it took a while to load, about 20-25 minutes, but at least not hours like the others. Maybe the reason it installed and worked OK is that I installed to a clean XP virtual instance with no other loaded software. I wonder if these guys are running into conflicts with existing apps? Oh well, I was about to buy it until I read what appeared to be about 80% negative reviews by average people like me. I’m now afraid to install it on my production machine ( Vista 64 ). Hmm, maybe I should check for reasonable alternative software.

  21. Mike C
    January 25, 2009 at 5:01 am

    Version 9 (retail version) is crap. I spent $100 and 6 hours with no success to install on an XP SP3 machine. The install program thinks my C drive is full (0 kb available?).

  22. john
    January 25, 2009 at 9:12 pm

    i have purchased nero 9 ,it was claiming tobe a trial version, my trial verion has now expired,even though i paid for nero 9 full version.
    i,ve e-mailed them time and time again, i have done everything they have told me to do .
    and got no where, i have asked for a refund i have better thing,s to do with my money than pay out for nothing , but they win again

  23. Rebecca Middlebrooks
    January 26, 2009 at 9:33 am

    I have Vista on my laptops. I want to purchase Nero 9 but now I am wary with these reviews. I have heard good and bad. Also I have a question, if I get up the nerve to possibly waste $80, can I install it on both my laptops, or is this a load one time only program? I have XP on my desktop but I dare not try that from what I have read. This is for home use only mainly for pics music and to convert my horse training DVD’s over to a file (what type I do not know yet, help somebody) Apple IPOD touch so that I may carry it with me and watch them every chance I get. Oh and hopefully some Spanish DVD”s too so I may learn Spanish. Any advice is helpful please….

  24. Cocoa
    January 28, 2009 at 4:36 am

    I had a perfectly good Nero8 and upgraded to Nero9 on my XP desktop. I’ve since spent a month trying to make one project, a Christmas cantata video. NeroVision is importing the DVD video from camcorder as about 100 separate video clips of 26.02 seconds each! This is bad enough, but when I combine them, there is a noticable break in both audio and video (blackout) at the end of each clip both in playback, and on the burned project! Tech support is worthless. This is obviously an import problem with NeroVision, as the camcorder DVD plays just fine in Windows Media Player.

    Since then, I’ve tried creating the project from Nero8, which had not shown this problem, but NeroVision in Nero8 is doing the same thing now. Do you have any idea how this can be fixed?

  25. Brian
    February 1, 2009 at 8:04 pm

    I cam across this site after Googling Nero 9 Trial forever install. I have to agree with the others above (although I find some of their responses to be immature and snide). The thing is taking forever to install. Approximately 45 minutes and I am at 37%.
    I skipped Nero 8 because it had some bugs on Vista and Nero 7 just ran all around better. I had expected them to fix Nero 8 and not just jump to a new version in 9, so I was surprised to see Nero 9 released. I assumed they probably fixed up 8 and set it up as 9.
    Seriously though, I have no idea what the issues with 9 are and it looks like I won’t. I am now going to cancel Nero 9 and re-install Nero 7.

  26. John H
    February 2, 2009 at 4:23 pm

    I “upgraded” from Nero 8 to Nero 9. Bad mistake. Like others, I had the long loading problem, but a person can tolerate that if the program works well. I’ve been using Nero 8 for audio editing for about 2 years now. It’s been great except for crashing occasionally (with Vista Home Premium). That’s not a big problem if you save files regularly. But Nero 9 was unusable for me (I’m requesting refund). When I go into the WaveEditor part of SoundTrax, the tools menu is completely missing! The only way to find a feature is pass the cursor over a certain blank area & the name of the feature becomes visible. Ridiculous. The final straw came when I was editing out a portion of a recording and it messed up the end of the recording when I deleted a section. This is not operator error, because I’ve done this hundreds of times with no problem on Nero 8. The features I regularly use on Nero 8 are superb — too bad when a company messes up a good product in supposedly making it “improved”. I uninstalled Nero 9 and it took 45 minutes – about the same amount of time it took to load. I’m running this on a very fast high-end laptop, so I don’t think it’s my computer that’s at fault. Nero: what have you done to your software?

  27. Josh T
    February 3, 2009 at 5:47 pm

    >>Slow Install Solution (or at least a solution that worked for me):

    I was having the same problem as described above; really slow installation, it would actually get stuck for hours around 20% and I would end up eventually canceling it.

    Here’s the fix:

    1) Disable your Antivirus software (especially any active scanners) before installing. I have AVG, and after I disable Resident Shield the installation finally went beyond 20% and finished. I think it tries to scan the installation files and thus hangs the installation process.

    2) Install Nero. It will still take a while (~20 min), but at least it will fully install eventually ; )

    Good Luck, I hope this helps everyone.

  28. Scott
    February 6, 2009 at 3:28 am

    I had Nero8 and thought I’d try Nero 9 trail version. I didn’t like it, so I went to uninstall the trail version and it won’t let me. I’ve since reinstalled Nero8 and it works fine. But Nero 9 Trial version can’t be uninstalled. Any help would be great! Thanks.

  29. Luchian
    February 7, 2009 at 6:13 pm

    I knew that NERO was famous for its quality. I have even worked with it on the PC of a friend of mine. Delicious! I’d liked it a lot. But now I’m very confused to see that the copy of nero-9 downloaded on my request in my PC doesn’t permit the use of some kinds of display text effects like static, fade in/out, fly upwards / downwards/to left /to right, Rotate clockwise & counter ~, expand, zoom in/out, dance, wave, typewritter and credits. Did anybody meet such a case or is it a particular case for me? Does it exist a solution? Is it anybody aware of any e-mail where the customers could have a technical help for such problems? And what about the manuals? I have received the downloaded copy without manuals with a promise that they will sent me the last version. When I apply for it the line gets blocked. As I see a lot of people is claiming problems with this nero version. Who knows what will be the answer of DEVELOPMENT TEAM ? They should tell us. Normally speaking, they should repaire the version and offer the repaired version to the customers as soon as possible. And the manuals, too. We are waiting!

  30. Jason
    February 7, 2009 at 11:26 pm

    Dude have you guys heard of imgburn and cdburnerxp, they are both free!

  31. Mark
    February 9, 2009 at 5:10 am

    Kristofer…You are definitely one of the lucky ones! I paid for a full version of Nero9 and was enveloped in a web of registry problems for some time. The install was inordinately long and the program would never launch except to reboot my system(upscale PC). One real evaluation you did not do was the normally required uninstall to ascertain all the possible aspects of the product. Try this and then give me your opinion when you reinstall. I think you will find that the Nero team took some shortcuts with assignments as far as program linking is concerned and that the registry needs their special cleaner which falls way short of doing the job. After 6 installs…I gave up and got my refund. Their customer service was a little slow but they did work with me until they gave up. I have since installed the Nero8 bundle and it works just fine, so I do believe your experience with Nero9 is the exception to the norm. Would be curious to hear about your further testing with this product!

  32. Jim
    February 10, 2009 at 12:57 am

    Blue light special…. Now just 45 minutes into the install and 52% done…

  33. rob g
    February 10, 2009 at 4:12 am

    After having used some of the earlier nero burners which i liked. I tried nero 9. big mistake. It took over 45 MINUTES to install,I can load games with 5 or 6 cds faster. Once installed it takes a looong time to boot up. It slowed down my entire system and this was right after a fresh install of windows that had my my machine humming along.The uninstall took as long as the install! To add insult to injury it would not uninstall everything. i tried their special tool to help uninstall it( needing a special tool to uninstall software because a normal uninstall wouldn’t should be you first warning NOT to use this product). The supposed “tech support”answer from nero with the uninstall problems. use our special tool (which doesnt work) they then told me not their problem contact microsoft its their problem even though the the parts of the program that cant be removed are programs made by nero.
    so my two cents worth another product from another company.

    nero 9 is nothing but a bloated monstrosity !
    Rob G

  34. Dudeman
    February 10, 2009 at 6:34 am

    I’m going to be the black sheep in this group. I took a chance and bought v.9. It took 20 minutes to install, so maybe my PC is faster than most. I shoot indepenent videos and mainly use this to make lots of DVDs at once and then archive them as .nrg files. I have 5 DVD burners on this PC and make 5 copies at a time. So why didn’t I just use version 8? I’m running Vista 64 Business on an 8 Gig machine with a 3.2 dual core processor, maybe that’s the hot tip. By the way, version 8 doesn’t run on 64 bit, so I had no choice. So, it’s been working for me, someday I’ll try some of the other modules in this thing to see if they actually work, although I don’t really care either way.

    I can’t imagine why it would take hours to load this. I don’t agree with the guy that said it’s a virus scanner dragging it down. Virus scanners don’t ( and can’t ) scan an open file that’s running as an active application instance, it can only scan dormant files sitting on your HD. Maybe it was scanning other files at the time…

  35. warwar
    February 16, 2009 at 5:59 am

    nero 9 is a crap in singal word
    that’s it…………………………..

  36. mc
    February 16, 2009 at 6:34 pm

    stay away from nero 9. it sucks if you have not recently upgraded your computer. Do these guys know who their customers are???

  37. Nina in Georgia
    February 20, 2009 at 6:58 pm

    I don’t know what all the fuss is about. My Dell has only 1 gig of memory, 160 GB HD and Upgraded Processor to a 3.7 (or something there close can’t remember) and NERO 9 installed in one hour 24 minutes. I then rebooted and wham, been burning every since. Not one problem. No lags. But then again I am only in the third day of testing this product. But like everything in life, it doesn’t last forever. So I am sure I will have problems later on. But for now, Kudos to another nice product.

    Nina in Georgia USA

  38. Fabio
    February 22, 2009 at 6:48 am

    Sorry man but another bad comment, it sucks takes one life to install, then all the third party programs starts to mess up and stop working. Maybe you get the only good working copy of this bad bad program? cause’ 95 percent of comments are kicking out the good ones. Don buy this.

  39. Bjorn
    February 22, 2009 at 1:42 pm

    Dudeman, PC speed has nothing to do with this. I just installed Nero 9 a few days ago on my perfectly modern PC dual core 3800+ 2gb ram, and I’ve never in my life had a program take so long to install. Windows usually only takes like 30-40 mins to install, Nero 9 took more than an hour, maybe even 2 hours like some people here have been saying, that’s just INSANE.

    At least it seemed to work, but now my computer has suddenly for the first time ever become unstable crashing the entire computer when loading videos with nero showtime etc, so i’ll be uninstalling nero 9 and going back to nero 8 which I never had any problems with. Man I had no idea what a complete disaster nero 9 was until i started reading all the comments about it here and elsewhere…

  40. Barbara
    February 25, 2009 at 8:45 pm

    I have read all of these reviews and I have to say I am really disturbed by them. I just recently upgraded to Nero 9. I didn’t have any problems with downloading the software but I am unable to access the manuals for the Nero 9. The major problem that I have is that it takes so long to burn on a dvd. I have movies saved to file and when I try to burn them it usually takes anywhere from 2-4 hours. This really makes me made. People said that this was a good burning program. I think I was just screwed out of $100.00. If anyone can help me with this problem, please let me know.

  41. Israel
    February 26, 2009 at 12:25 am

    Kristofer, please tell us how much Nero pays you for giving this misleading review. You are not an honest guy. Nero 9 is crap, you too!

  42. kristofer
    February 26, 2009 at 2:19 am

    You’re really starting to piss me off with this now, it was cute in the beginning but not anymore. I have never and will NEVER take money from a company to write a good review! I am an honest person, I call things as I see them and that’s that. I will never change my reviews, I will never take them down, no matter what the company asks or says or does, I’ve lost companies/sponsors because of bad reviews of products over the years, so don’t accuse me without knowing what’s going on.
    It’s so hard for you to believe that it worked for me? I’ll go so far as to invite you here to see it working, then you and everyone else can publicly apologize to me for the things you have said.
    We don’t have much really in our lives, but we do have our dignity, our word, and our honor, and I’m not going to screw that up over a few dollars.
    You can look at the screenshots, I sure as hell couldn’t have taken them if the program didn’t work now could I?
    I’m done commenting on this subject, it worked for me fine and that’s the bottom line here, if you don’t believe that then that’s your problem now.

  43. Sylvain
    February 26, 2009 at 9:32 pm

    As far as i know I’ve installed nero 9 on a vista system and it took for ever but it seems to be working ok. On the other hand, I’ve istalled nero 9 on a xp pro sp3 and a completely reformated and clean hard drive and it took even longer to install regardless of firewalls and/or anti viruses and I am about to test it again (i’ve tried 3 times prior to that on the same system) it was sucking all cpu juice and all the songs were skipping terribly unless you where not looking at it. I have to agree with most of you.
    I’ve had nero 8 before and never had any issues about it. It’s definetely a piece of major crap.
    I don’t believe that this product should be on the market(UNFINISHED).But i’m sure somebody is laughting to the bank and one thing for sure that it’s not us the customer who support a compagny like that.
    The owner must be friend with Bill Gates. Remember Millenium edition. Well same S__T.

  44. Sylvain
    February 26, 2009 at 9:56 pm

    So far, so good. Maximum peak 32%.But I do seriously think that we should get a discount since we have to work so hard to get something almost descent.
    Sorry, I’ve talked too fast.Now the song dosen’t skip. IT STALLS for a brief second and then decides to start again. I’m starting to believe in ghost.This software must be haunted.SPOOKY!!!

  45. Sylvain
    February 27, 2009 at 11:40 pm

    Wonderfull. Now the songs don’t skip and stalls instead, scratchbox window is all screwed up all the buttons are not where their supposed to be and the window is not even complete.
    My question to all of you. Including kristofer.When does it stop screwing up???Usualy you fix one problem at the time but this software creates it’s own problems.All by it self and all the time.
    Big disapointment and also very frustrating. how am I suppose to trust a software like this one?
    I love to burn lots of different projects for my family and friends. How do you think it would look if I gave a project on a CD or DVD and it would be all screwed up, not to mention how bad I would feel and how unprofessional I would look. Also spending so much effort on a time consuming project(WASTED TIME).Is somebody out there able to help to solve the problems besides playing Frisbee with the darn software CD.

  46. Rich Tea
    March 11, 2009 at 11:05 pm

    Installed a trial version of Nero 9 on a windows XP machine , then subsequently decided I wanted to uninstall it (before i’d all the bad web posts about this version).

    It won’t uninstall – you go to add/remove programs, select Nero 9 click remove & just get a window pop-up stating “ending installation” – nothing happens.

    Now I’m discovering all these posts from people unable to unistall version 9 (not to mention all the people having problems installing it – it was slow to install for me, I’ve not attempted using it enough to know whether my copy worked properly).

    And it seems my only hope may be the cleaning tool available on the Nero website – how can I trust their website if this version of Nero is so bad ?

  47. jan
    March 12, 2009 at 6:10 pm

    my innstallation took a looong time to on XP MC edition. but worse than the installation and the bugs of the software is the removal of it. it takes just as long to remove if not longer than it took to install it… never ever nero 9 again!

  48. E
    March 22, 2009 at 7:37 am

    Anyone who gives nero 9 a positive review is on crack. I have vista home premium, 2 ghz amd processor, 3gb of ram, 250 gigs on with 80% free. This program took well over a half hour to install and 45 minutes to uninstall. aside from the program being rediculously bloated with junk, it took a long time to load when opening. I had this for a week and it crashed for me when playing a divx format video, it would not open nsv format, it even crashed when opening a damn jpg picture once with its picture viewer. This program also was not compatible with dvd shrink (at least on vista it wasn’t). This was by far the worst media suite experience I have ever had. IF YOU WERE NOT PAID FOR THIS REVIEW THEN YOU ARE JUST STUPID….PLAIN…AND….SIMPLE.

  49. kristofer
    March 22, 2009 at 12:18 pm

    I don’t care what you people say anymore, believe what you want… in fact I just had an HDD die on me, so I had to re-install everything, which included Nero9, and again I had no problems with the install, and it works fine… so whatever..

  50. Hector
    March 22, 2009 at 5:47 pm

    This is the worst ever Nero. I have recomended Nero to mt friends and family but not Nero9. It is soooo slow. I have a Dell XPS 4gig ram , 2.13mhz dual proccessor with Vista64 and it still took me all morning to load and then the POS doesn’t read my ISO dvd files, nor will it restore my backed up NCO Nero6 files. What a total waste of hard earned money. Nero should be ashamed of putting out such CRAP!

  51. Jaret P
    March 23, 2009 at 8:21 pm

    The first time I installed Nero 9 on XP Pro it installed within 30 minutes which is a little slow, then I thought I ought to update it and that’s where the problems started, it just glitched up and I had to restart the install after running the cleaning tool, I also used a program called “Regseeker” to get rid of any left over registry entries after using nero’s cleaning tool and there where plenty of leftover entries more than 500 entries the cleaning tool didn’t remove. So I started to reinstall it from the disk I bought at 5:00 a.m this morning and around 12:00 noon it was at 74%? Talk about slow or what?

    So, I started reading on this website about the troubles other people where having also, I followed the advice of Josh T which said, “I have AVG, and after I disable Resident Shield the installation finally went beyond 20% and finished. I think it tries to scan the installation files and thus hangs the installation process.”

    I did that and Nero finished the install within 2-3 minutes instead of 2-3 hours, just like that. I have since tested the software and it seems to work so far as opening it up and all the help files are intact also, the ones I have tested are Nero Show Time which works perfectly, Nero Cover Designer works no problem, Nero Wave Editor works no problem, Nero Sound Trax works no problem, I am going to build a Dvd Video with a menu system with Nero Vision and I hope it works just the same as the other programs seem to work.

    So it was AVG’s Resident Shield which was running that made Nero install so slowly, but after disabling it Nero installed quickly and everything seems fine now. Thanks again to Josh T for sharing his experience of how he found a way to install Nero.

    There’s no reason people to start bashing and blaming each other for whatever reasons you think you should, it has never solved any problems (especially software related) in my experience. Work to solve the problem instead of complaining about it.

  52. Ulf
    March 26, 2009 at 7:28 am

    First of all, I don’t think you should be rude with Kristofer. Why should he lie? Then I have to admit that I have the same problem as most of you, but I run on Vista 64 Ultimate. with a lot of software installed. Main problem when installing is that the windows installer stops all the time. I have downloaded latest version, but still same problem, and it takes a loooong time. I wonder if it will play when (if) installation is done.

  53. TS
    March 26, 2009 at 4:44 pm

    I purchased Nero9 before reading about all the problems.
    I bought it to make dvd’s of my VidCam movies, but it will not activate the patent activation.
    I have contacted the company I bought it from, they say contact Nero.
    After 4 months, nearlly 60 hours of downloading, redownloading, installing/uninstalling, general tool cleaning and over a dozen emails to Nero support, not one answer from Nero, NOT ONE ANSWER!, not even an automated “we”ll get back to you” response.
    In these economic times it is frustrating to buy such an expensive product that doesn’t work and has no tech support.

    DO NOT BUY NERO9!!!!

  54. veryounique
    April 4, 2009 at 10:12 pm

    Ok people! Calm down and let’s have an honest look at Nero.
    With all of its bugs it is still one of the best programs around….BUT…
    only if you’re using versions 6 or 7. As of version 8 the Nero Gods-wanna-be decided
    to improve something that was working just fine and bloated the program with all
    kinds of useless add-ons that are just that–USELESS.

    It’s OBVIOUS from the many POSITIVE and the many NEGATIVE experiences that
    people have had with Nero 8 and 9 that these versions of Nero are just a pain-in-the-
    ass hit-or-miss proposition. All of the trusted reviewers like cnet, pcworld, etc., give
    Nero 8 and 9 VERY LOW MARKS! I wonder why?

    When software works for 50% of the people and does not work for the other 50%
    then something’s wrong with the software NOT the people! MAYBE Nero 8 & 9
    work 100% perfectly and 100% of the time on the Nero developers’ own machines.
    In that case I would REALLY like to know what the hell kind of machines they have!

    Unfortunately, and for reasons that ONLY the Nero developers fully understand,
    they have decided to follow the path of Norton Utlities. NI started with a fine product
    and over the years has turned it into a processor/memory hog that no one in their
    right mind would want to install it on their machines! With Nero 8 and 9, the
    Nero legacy has plummetted into the same abyss as Norton Utilities.

    As for me, I still like and use Nero versions 6 and 7. These versions are responsive
    and uncluttered. They are like compact cars compared to the power guzzling
    Hummers that Nero 8 and 9 have become.

    This is directly addressed to the Nero Developers:

    Why have you guys gotten so OUT OF TOUCH with your humble beginnings?
    Why don’t you listen to the myriad of users who are telling you they DO NOT LIKE your v.8 & 9?
    Why is your customer/technical support so poor and in most cases NON-EXISTENT?
    Why are you trying to make the Nero 8 & 9 versions EVERYTHING to EVERYONE.
    Why don’t you offer STAND-ALONE versions of, say, NeroVision?
    Why do you feel the need to throw in so much into one package that most of us will never use?

    All I can say is that I will NOT be using versions 8 or 9!
    After seeing how Nero totally screwed up NeroVision from what it was in Nero 6 & 7
    I see no point in being Nero’s guine-pig!


  55. Jim
    April 8, 2009 at 3:46 am

    Nero has been pure garbage for years now. The last good version was 6, and I still use it. Anything later don’t bother. If you need newer features like Blu-Ray support there are plenty of free burning programs out now that handle it better than this bloated buggy mess.

  56. Xavier
    April 20, 2009 at 4:09 am

    I have had a good experience with Nero. Nero 9 changed that.

    It take a full day to download it (am in Asia) – how frustrating is that? I needed to burn a DVD adn my previous version did not work with my Vista Upgrade. Since my experience with Nero has been good before, I just forked up the $$ – BAD MISTAKE!!!

    Having had been in product marketing and overlooked software development – from conception to final delivery it is very disappointing to experience this from a name I grew up and had great faith in – just VERY DISAPPOINTED. A company as Nero could only go that far… I will signup as many forums to discourage users from downloading and using it.

    I have not even used it yet, but my disappointments keeps piling… I am now waiting for the installation to complete and it is almost an hour and is at 62%. I just hope it works. From what I read, there does not seem to be a refund policy???

  57. Brian
    June 21, 2009 at 6:05 pm

    I give up – 10th time uninstalling and reinstalling – have yet to make it beyond the 23% mark even with every other unnecessary program shut down. Waste of a full day and never even got it to install – XP SP3 4gigs ram plenty of HD space.

  58. Bjorn
    June 22, 2009 at 10:35 am

    I just installed the Nero 9 Trial version on a sp3 win XP. It took forever to install. Roughly 1.5 hours. I then realised that they havent even bothered to include the help files (“to minimize download size”). Isn’t the reason you give help files that people like myself shouldn’t go around flaming forums? I am not sure what has gone wrong with the rest of your posts (sorry for that) but I will NOT be using a programme that changes icons (becomes the main program for some extensions, without telling ME about it) does NOT do what I want, is NOT easy to install OR remove. NOTE: the uninstall was slightly faster than the install, but not by much.

  59. VForce
    June 24, 2009 at 3:23 am

    So, just installed Nero- on my overclocked I7 running Vista x64 Ult. and it took about 10 minutes. That is about 30 minutes faster than the old builds use to take. I think Nero figured out the issue of slow install. As far as quality, only issue I have ever had with Nero 9 is there faux support for FLAC. Other than that, seems fine.

  60. Michelle A.
    June 25, 2009 at 9:58 pm

    Please help.

    I use Vista and had been using Nero 6 and DVD shrink 3.2 flawlessly. My HP laptop was recalled and the motherboard was replaced, thus I lost my programs. After failed attempts to use other versions of Nero and DVD shrink together again, I took the advice of a store tech and bought Nero 9. The problem is that DVD Shrink 3.2 does not recognize that Nero is installed. Nero is selected in the options folder but on the backup screen showing target device, it shows hard disk folder. There is a blue hyperlink “to enable burning, please install Nero”, but this takes me to the Nero website and no further. I’ve worked to try and solve this problem for several hours/days and I’m stumped. Could you please help? I tried to call Nero for the free ten day tech support but I don’t want to be charged to my credit card.
    Any help would be greatly appreciated.
    Thank you,
    Michelle A.

  61. Jay
    June 29, 2009 at 2:30 pm


    You are a liar. Even Nero now concedes the sofware version you claimed to review will not install on V64.

  62. Kristofer Brozio
    June 29, 2009 at 3:24 pm

    Jay… don’t call me a liar, you have no clue what you’re talking about… come to my house, I’ll show you it running on my Windows Vista X64 PC… now STFU

  63. ChicksHateMe
    July 5, 2009 at 5:37 pm


    I’ve been searching for an editor and reading reviews. and almost all talk about Nero 9 as crap.

    You have your opinion, but the masses don’t agree. You should just leave it and NOT respond.

    I think it’s time to call Donald Trump in to say the magic words…..

    For others, I’d like to know what they finally setled on in Neros place.

  64. Harry
    July 8, 2009 at 12:32 am

    Well! I found this cauce i had problems, with the NERO install. I personally think the problems are in VISTA (and theres hunt for pirated software) . Tried to install on a 32-bit machine and a 64 bit machine , no luck. I have used Nero for years with no problems, but now i have. The most disturbing thing, of the reports above, is the lack of response of Nero’s support team that people have had, this will kill Nero, and very fast (hope they read it) . For those who are interested: I have been a multimedia producer for more than fifteen years. For the MAC i use Toast, and in the beginning, for PC i used CD Easy Creator (long gone) so if nothing happening with resolving the Nero problem (as people discribing above) it will sone be gone to. Thats all.

  65. Slatone
    July 16, 2009 at 6:13 am

    Nero 9 is complete disgrace to all of the previous Nero reputation earned for the last 12+ years (as I remember).
    I had a chance to practice Nero 9 ( and versions) on 4 distinct machines running WinXP SP3, Vista Ultimate 32-bit x86 and two Vista Ultimate x64.
    ALL out of 7 installations ended up with complete Nero 9 uninstall and removal (using Nero cleanup, System Mechanic and other registry cleaners).
    Out of 7 installations performed the fastest took 1 our 52 min to complete, well… correction to finish installation.
    In every installation certain modules were not responding (including Burning ROM – one of the main reasons of this whole journey).
    Advice, get older Nero 8 Ultra or even Nero 7 Ultra versions which were the last stable and useful production software from Nero.
    SHAME to NERO!
    It was a really good and sometimes great product throughout the years…

    July 20, 2009 at 4:33 pm


  67. Dan Cook
    August 1, 2009 at 7:24 pm

    Instead of buying Nero9, disable your firewalls and security software and let the viruses in.

    I used Nero6 to burn graphic designs, advertising layouts, etc. (my living) and it did great.
    I bought Nero8 and paid extra (about $80 total) to receive it on a CD, installing it in February, 2008. It met all my needs just like Nero6.
    In May, 2009, my “communcations” computer crashed.
    I had a huge new hard drive, massive RAM, etc. installed my MS verified WindowsXPpro and reinstalled all my software except Nero8. I could not get that computer to read the Nero8 disk.
    I bought my wife a new computer with Vista on it in June. It wouldn’y install there either.
    In the meantime I had been transferring files I needed to burb to another computer in my office with Nero 8 which had been working fine.

    Then it started refusing to burn files to disk, giving the error message that I needed “Administrator Permission” to proceed (on a computer that no one but me has EVER used since it was unboxed.)
    I spent most of a day of my life back and forth with Nero techhies which is talking to a wall.
    I went through the rigmarole 20 times of going in an administrator and telling the computer it does not need permission — which it acxcepted — but them when I tried to burn. was again interrupted with the “Permission needed” blocker.
    The Nero tech people sent me a list of things to do which would take a whole day if I they had even bothered to tell one where to find those files to which they refer and specifically how to get into them.

    So, the Nero 8 I had bought 15 months earlier would not let me use it, the Nero8 disk (with serial numnber) I paid extra for would not work and I had customer deadlines requiring I get the art to them, and Nero “help” was running me in circles that yielded no results.

    I thought, I’m smarter than this computer and their programs.
    I will go military operational on them — objective 1, kill the enemy.
    So I went to Control Panel and remover Nero8 from my computer.
    Then, serial number in front of me I went to http://www.nero, found the place to download Nero8 and clicked.
    Guess what? They outflanked me.
    Instead of installing Nero8, a “trial version” of Nero9 was installed.
    After that, when I tried to open a file from “My Documents” instead of opening the program in whiuh it was created, it opens to “Nero Viewer.”
    Not only that, “My Documents” no longer shows the program in which the file was created so I have to guess which of several Corel, Adobe or MS programs is the workplace and take minutesw to find my way to it to make changes. This is especially true of .jpg files, which are the most common used in interchages of proofs with clients.
    During the installation it did not ask permission to do any of those invasive things or offer other options or even tell me it was going to do them.
    I thought “This is worse than having no disk burn program at all. I can pay $10 each for memory sticks and come out money way ahead over the time wasted trying to get any sort of work done ib the face of this interference.

    Back to the military strategy.
    I went to the control panel, opened “Remove Prgrams,” highlighted Nero9.
    Guess what?
    Like a VIRUS it will not let itself be removed.
    I tried 5 times, even rebooting between.
    It’s still there.
    The Nero tech people sent me an e-mail telling me the complicated steps (which would take at least a half day or more) to remove the various Nero 9 files one at a time.
    I did not pay for Nero 9 (trial version).
    I am not going to pay.
    I am going to contact my security provider (AVG), ask them to treat Nero9 as the virus it is and to put an automatic removal tool in their daily updates.
    Failing that, I am going to take that computer to the Best Buy Geeks, have them erase my hard drive, reinstall all my software — and I will send trhe bill to Nero.
    If they refuse to pay it I will put the mater into the hands of our state attorney general who is very hard-nosed when it comes to consumer ripoffs.
    My ripoff occurred when I tried to restore Nero 8 whioch I had bought oinb disk 15 months before and they slapped me with Nero9 for which I woulkd have to pay again and made my document filers totally FUBaR in the process.


    A once very satisfied customer who would NEVER buy a Nero product again.

  68. Clint Maas
    August 14, 2009 at 1:50 am

    I get alot of my info on new products from sites as these. I guess I am a little dissapointed in the way Kristofer is treating these people. Ok……you did’nt have any problems with your install but it seems alot of others ARE having issues. I upgraded from nero 7 to Nero 9 a couple weeks ago and I must admit….it’s very slow all around. Once the program opens everything is fine. It all seems the same as Nero 7 as far I can see. I may not have the newest machine (core 2 with 2 gigs) but that should’nt matter….it’s a cd burning program. I look at these sites to get info, and my contribution is that it takes forever to install (over a hour) and takes a good minute to load. IF I had to do it over again, I’d have stuck with ver 7. As for Kristofer… business and any customer service role….the customer is always right. Maybe not always right but cutting them down is not a good practice. I’m not here to offend you but if I was some of the people posting earlier…I’d be shocked at the responces I got. I may get cut down for this but I gave it a fair try and I am contributing my experience.

  69. Kristofer
    August 14, 2009 at 10:54 am

    Hi Clint, I’m sorry you feel that way… but if you read all of the comments you’d see they started with me first saying I’m a liar and claiming that I was paid by nero for the review. (several times) I Still use Nero 9 today, with no problems…. and an calling me a liar is a great way to make me mad, I don’t like liars, and I’m not one. I also have never and will never be paid by a company to do a review, good or bad. There’s a point where anyone would get tired of being called a liar and lose their cool. and get tired of being called names. Just because someone else had a problem does not mean that I lied or was paid for the review, I reported my experiences with the product. Other people have different experiences, but they don’t need to jump on me because it didn’t work for them, I’m not Nero, I don’t work for Nero. I do not like being called a liar plain and simple, I pride myself on being honest and trying to give the most thorough review possible. And how could you possibly be shocked if you got a bad response to an insulting comment? I’m supposed to just let people insult me over and over again and just turn the other cheek? Not going to happen

  70. John
    August 24, 2009 at 1:16 am

    I’m a Nero 9 neophyte. Editing in Vision I cannot get past the “(Red) segment is too large.” message.
    The downloaded Vision Manual is of no use with this problem. Everything in it is non-specific–no details. If Nero has a turorial, it’s a well kept secret. I’ve got 19 Handycam DVDs to put together, but I refuse to send out to my family members all the stupid stuff and errors. Do any of you know of a resource such as Nero Editing for Dummies?

  71. rory
    August 25, 2009 at 1:13 am

    i had nero 8 which came with a bought dvd burner and i too have been using dvd shrink for nearly ten years with no problems until neor8. it shuffles all your chapters up in your movies with no way of correcting this i eventually uninstalled nero 8 and went back to nero 6. i finally decided to upgrade to nero 9 last week but the damn upgrade doesnt work properly either, so i bit the bullet and went out and bought the full version of nero9. what a pain in the ass to install this program it kept failing at 97% three times and then rolling back each install and rollback took about one and a half hours. as for the nero clean tool thats f***ing useless. anyway after some info i read from another pissed off purchaser of nero9 i finally got my system clean and sucessfully installed nero9, but it does exactly what nero8 did to shrink it mixes up your chapters does anyone out there know how to get around this problem. i would really like to know because shrink has been a fabulous program i have tried many others but i always come back to shrink as the most user friendly and consistent one to use.
    help please

  72. Ken
    September 8, 2009 at 2:51 am

    Nero 7 with XP worked great. You could use it with a combination of DVDshrink 3.2 (free), and back up any film you wanted. I tried the same method with a new system, running Vista, with again, DVDshrink, and useing my new Nero 9. Although using the same method, several tests said, “successful burn,” but no copies played on DVD players. I tested 3 dvd player brands, including my neighbor, and the burns were no good.

    I ended up getting a successful burn and working dvd with a product Any DVD Cloner 1.1.7. SO… after paying out just over 100 for Nero 9, its not worth it at all. If you have XP, stick with your older version. Positive side on Nero 9, is that they have some neat templates, and 3d style, and their DIVX burns in Nero Vision, make a great DVD, but this was accomplished with my Nero 7 also.

    One major downfall for Nero 9 also is the security. Its not enough, you have the original DVD, but it connects you with the Nero site to verify, not once, but several times, for several sections of this disc program. I am sure it works for them, because this feature is for those using pirated versions. Of course, it works for them, but not for the consumer who has the original version, especially if you are not on the internet !!! If you bought Nero 9 to burn movies? Forget it.. you just wasted a lot of money.

    Backing up your home movies, or creating your own is fine. But im sure many burn films from other DVD’s. Nero is no good for this function. However, many other products are. I will buy the original online Any DVD Cloner above, and this ends my Nero purchases in the future. Any company that makes a product simular to Nero, that combines there use of a product like DVD Clone, will come out a big winner for the market some day. BTW, always check your disc, and never assume it works when Nero says SUCCESSFUL BURN… I seen that before 😉

  73. taurene
    September 8, 2009 at 8:53 am

    Of all the nero versions that came to market, only 1 version that I most and best I’d ever love to use is the nero 6… its a full version, very friendly commands and the 1 I liked is the nero wave editor, it never out on nero 7 & 8… now I’m using vista 64 bit, nero 6 is merely not compatible but I tried to install, good thing is that the main basic features like burning are functional even with the showtime and the wave editor… I hope nero 9 will include the latest version of nero wave editor and I hesitate to install nero 9 because it will uninstall the nero the ways thanks for your review…

  74. Chad
    September 24, 2009 at 3:10 am

    I have installed Nero 9 several times, Nero Vision keeps crashing, I’ve even reformatted, switched from xp to Vista 64, all to no prevail. Nero Vision crashes EVERYTIME! On A good, clean machine! No reason for this! Nero 9 IS Crap!

  75. John S
    October 12, 2009 at 8:29 pm

    How do I get my money back for Nero 9? I purchased from the Nero online site. JS

  76. Sheila
    October 26, 2009 at 5:03 pm

    I’m wondering the same thing as John S. I purchased my Nero 9 online and downloaded. I want to uninstall (don’t know how to go about doing that) and get my money back. Is this even possible??? Any suggestions on steps to follow to uninstall? I’m not as computer savvy as it seems most of the posters to this list are, so I need some pretty specific steps to follow to be sure I’ve got it completely off my system. Also, andy suggestions for better software option for burning DVD’s from video captured by handycam? Thanks for any advice!!

  77. Sheila
    October 27, 2009 at 9:07 am

    Someone needs to start a class action lawsuit against the company that sells this product. I have spent hours uninstalling and reinstalling, on the phone with customer service and tech support, which is a toll call even if you just downloaded it, no grace period. There are so many people unhappy with this program but they refuse to refund your money and like someone else posted, they don’t answer emails either. Such a disappointment. If anyone has had success in getting a refund after purchasing the full version download please post how you did it so I can do the same. I’m just sick thinking I’m going to have to eat the cost of this software and end up with nothing to show for the cost.

  78. nimd4
    October 31, 2009 at 12:26 am

    0k, there’s your (Nero StartSmart) JPEG screenshot “windowslivewriternero9-a2526-2.jpg” which is 92.4 KB (94,681 bytes) and then, there is the same screenshot, as a PNG 90.2 KB (92,445 bytes); uploaded on @

    There is an example page ( ) outlining the difference between JPEG, GIF and PNG. In case of these kinds of screenshots, or actually screenshots in general, the PNG format offers unparalleled advantages.

    For everyone disliking Nero, as they HAD gone all-the-way-downhill, the little good news is that their newest installer at the moment (Nero- HAS dropped ~100MB in size (finally), in comparison to the previous one; which is a good thing. xd

    Best Regards, Vladimir

    Tnx for the great article/review!..:)

  79. Roger
    November 11, 2009 at 7:39 am

    I have just bought Nero 9 and have installed it ok on my computer. I do not understand how so many people (above) can have problems with it?
    The only thing I can think of is; if you have had other Nero software you need to download a Nero Cleaning tool to clean your system of Nero stuff, allowing for a smooth install.
    Nero is awesome, almost too much stuff for the average guy
    thumbs up

  80. marcel
    November 26, 2009 at 10:03 pm

    I have to agree with the rest of you guys. I do customer service for a living and company that produces Nero are bad. Why don’t they offer a 30 day free customer service? I find the website is not user friendly. It takes you all over the place before you can find were the forums are and tom find the FAQs, it was if these things are a secret. If you don’t frequent their website, thing are hard to find. I upgrade from 8 to 9, and found it was a big mistake. I was working a sports video and missed my deadline due to Nero changing my chapter menu thumbnails. I contacted tech support by email. When I went to access what the problem was I could access it. So I resent the email. If anyone can assist me with this problem I would appreciate it. I may have to refund my clients money, I ready missed the deadline.

  81. Roger
    December 1, 2009 at 8:07 am

    Yes, I agree with you there Marcel. 30 days free customer service should be available for people that buy Nero (especially as it does so much)

    As far as their back up tech service;
    I just had a small problem with the DTS plugin. I emailed Nero. It did take a few mails and over a week later its fixed, so 7 out of 10 there

  82. belongapaul
    December 11, 2009 at 4:11 am

    I have been using Nero for some years now and if there is anyone from Nero reading these responses you should very acutely aware of a few things;
    1/ Your competitors are improving there programs to match or out perform yours,
    2/ Your competitors programs are becoming easier to install, work with and get help with,
    3/ Its human nature to remember bad things, the more difficult the program, the longer people will remember these problem companies,
    4/ Once you loose a customer, not only will you very rearly get that customer back, that customer will convey to others how bad your product is (weather true or false).
    All these people above and more, you should be making sure they are happy after all, these are the people who will infuence others about Nero………

  83. Dennis
    December 18, 2009 at 10:48 pm

    I’m feeling a little insecure right now. I searched for “Nero Problems”, after having difficulties with the menu templates. And found this page!

    Firstly, I agree with kristopher about the install. No problems there, my new Windows 7 32bit Core 2, 2.13GHz 4GbRAM machine dealt with the install in around 20 minutes. Media files did change to open with Nero, but that was not a huge problem to resolve. I’ve burned 5 sets of DVD’s (in-car vid cams), successfully drawn the Lightscribe labels and burned those as well.

    I will support the view that Nero has crammed too much into this – probably half the features I don’t envisage using.

    As I said at the beginning, (so far) the only problem I have had is the non-functionality of the 3D menu templates.

  84. Shawn
    December 19, 2009 at 6:18 pm

    I installed Nero 9 from the store package without too much difficulty. Since installing the latest version:, it crashes every time I open Nero StartSmart. I guess I will have to install the newer version and return to the older version of Nero 9

  85. December 24, 2009 at 6:53 am

    I just bought the upgrade from nero for nero9 version and it seemed fine, i am running a dell xps410, 4gb ddr2, pentium core 2 duo 2.4ghz and a geforce 9500 graphics card. Installation was a little bit long, about 20-25 minutes but hey, look at what’s packed into it. I was able to buy the upgrade of nero 9 from windows 7 for $58.98 and that included the blu-ray authoring plug in’s the dts plug in, nero back it up and burn, and 5 gigs of web storage. Didn’t seem to be too steep for me considering if i didn’t upgrade it would have been $130. i had nero 7 running with vista, and i upgraded to windows 7 in which nero 7 was not compatible. I could burn movies with no preview screen, and most of them were skipping, locking up, pixelated etc. So because of windows 7 i decided to try it. So far so good, everything worked well for me no problems at all so far.

    I will say i do not like having to go through nero vision manually, it doesn’t seem to be built into nero startsmart like nero 7 ultimate was in the favorites.

    Also don’t jump on the writer, these are just his reviews, i bet every single person has a different computer running differently on this forum. so some may have it easier than others.

  86. Alex Rudkevich
    December 27, 2009 at 1:52 am

    What a crap!
    There is an opinion that General Clean Tool might help. Bullshit! First of all, why should I download a special tool for cleaning? Cannot the installation program perform all the cleanings needed? And the tool is as bad as the package itself. It does not clean the registry! The installation still crashes after running the tool.

  87. Alex Rudkevich
    December 27, 2009 at 2:20 am

    What a shame! The installation crashes. they suggest download the General Cleen Tool. But this “tool” does not clean the registry, and the installation cannot start. By the way, why should I download a special tool? Cannot the installer perform the cleaning needed? Never ever acquire Nero 9!!

  88. Mike
    December 29, 2009 at 5:46 am

    Wow-Nero 9 installation is wasting my life away. After several cleans with Neros clean tool, some registry cleans, and an unbelievable long amount of time to install what should be a simple process. Greed has infulatrated and destroyed what used to be a fairly decent piece of software. When I receive my rebate (if I receive it) I will purchase something other than Nero. Im old school and used 5 and 6. I always ended up uninstalling and going back to 6. I cant quite figure out the logic of a “Nero Update” which has me install trial software? Does Nero software installation require a Masters Degree? There tech support- opps did I say they have tech support? Silly me. Neros online FAQ’s are about as helpful a placibo. I should have believed all of the negative things I have read on the web about this software if you want to call it that. My retail version included Nero Backit up an burn but the serial on the envelope doesnt work. As far as painware I give it a 10. Any how thanks for letting me vent after no responces from tech support and numerous and countless hours just trying to get this installed.

  89. Ron Hobbs
    January 6, 2010 at 3:17 pm

    I have had many many versions of Nero and almost every time there was a problem of some type
    I did have success running 9 on windows vista but now after endless hours i am not able to
    run it on 7 Problem is i have developed projects that need it

    The progrma is good but – it is bloated – the install system is crap – and the clean tool is useless

  90. Steve of Aus
    January 12, 2010 at 10:59 pm

    Does anyone have an answer for the problem with installing templates? I’ve wasted 4 hours on this. Also I’ve noticed my laptop is running at crawl speed recently…come to think of it that started just after installing Nero 9. Kristofer you may or may not be a liar but you certainly are a FOOL!!!!!

  91. Tetran
    January 20, 2010 at 10:35 pm

    Happy user of Nero 6 Ultimate and Nero 7. Wanted ability to burn convert to mp3 and update with new Nero + Backup.

    Problem: Infotool starts than hangs, blocking all other programs.

    Convert AVI to DVD worked (2nd time, 1st time blank disk…?)
    RIP CDA to mp3 128kb/44KHz seems fine (complete CD and titles/artists).

    Nero phone support EXTREMELY inconsistent!!!!

    Installation secret:
    1. Install ALL files from CD (includes help, templates)
    2. Install “full” download upgrade but DO NOT USE default trial s/n, use the CD s/n.
    3. Reboot when complete (CD 20 minutes, upgrade 210 mb DL, 45 min install on 2.7 GHz XP pro sp3)
    4. To fix infotool hang, Nero support told me to use cleantool then reinstall. (did not fix)
    Then Nero support told me to disable security (! yeah, sure…) I disabled NIC, then did re-install (3rd time) w/o AVG or COMODO.

    I’m wondering if it is because my first DVD drive is SATA, and not PATA…?

    BTW: I don’t think there is anything woring with Kristofer or his PC – there are obiviously some UNDEFINED critical components/settings/configurations which are required for success. Nero is apparently as unaware of these as anyone else. NOT good!

  92. Paul
    February 3, 2010 at 12:47 am

    The company definitely uses misleading statements:
    The user guide for ShowTime – states a number of times “You can find more information on Blu-Ray support at” And then when you look there they say “Edit and author Blu-ray Disc content.”

    Why would you even mention Blu Ray support with links and all in the documentation/guide of a MEDIA PLAYER (Nero ShowTime) if you can’t support PLAYback ??!!?? The only reason? To deceive your customer. Nero used to have Blu-Ray playback in Nero 8, so many people upgrading would have expected that Nero 9 would also and be fooled by all the statements.

  93. February 6, 2010 at 1:06 pm

    Yes Nero 9 , takes approx 1 Hrs to install , its quite tedious to keep watching the screen getting installed .
    Slow . . .. its more over turtle .

    Abhinav Bajpai
    IT Head AAFT

  94. Roger
    February 16, 2010 at 6:08 am

    I have Nero 9. It seems to work OK, yes its big but no real complaints.
    Nero 10 is in the wings, the beta is out

  95. james b
    February 22, 2010 at 4:49 pm

    ive got 2GB memory,my hdd is 25o GB, its a aspire m5100 with over 70% memory and when i had NERO 8, no probs whatso ever. installed NERO 9 over a month ago and every time i use nerovision, my computer shuts down. now after speaking,emailing and bollocking nero, who by the way, have given me nothing but excuses, ive decided to take legal action against them. this is obviously a con and a way for those tossers to make money out of a product i used to admire.

  96. SuperK
    March 4, 2010 at 6:59 am

    I’m in the nero 9 sucks crowd, then again, I had issues with nero 8 too. Nero 7 rocked… twice bitten, yeah, I must be an idiot. Now that we got that out of the way… for the basics, it’s OK. I had no install issues so that’s a plus but that could also be due to my past skeptism that made me waited until some initial reviews (probaly paid for) were out and only after a couple of patches to the initial release were out, before plunking down some greenbacks.

    My issue, video editing. I decided to go cheap (hence the Nero aquisition) instead of buying Adobe Premier Pro xx (whatever the latest is… I stopped using it after 1.5). My mistake. Nero9 craps out on some HD video, others, it can handle… and don’t even get me started on the CODECS. I was told (by Nero) I needed to upgrade (buy some ad-on crap) so I did… the issue was never resolved so I got burned on additional expenses.

    Now, my real issue is resolving the issue I just described (Video support) previously and it’s with the operations side of this fine German software powerhouse. Customer Support in the US is no longer available (at least 2 months ago) via phone (Meaning i can’t rip someone a new rectum). You deal with them now via e-mail, diagnostic log etc… (ie let’s outsource this (op’s) to India etc…) and I swear, it’s been over 3 months now and I’ve not heard back… I know this got “lost” (wink, wink) in the queue, the current situation makes my Nero8 issues seem so trivial.

    I live to read the news that this company has filed for bankruptcy because that’s the path I see mgmt. going down. To bad too… Nero 7 really was a superior product. Oh, the glory days…. Rome did not fall in a day.

  97. Brian S
    March 22, 2010 at 5:20 pm

    Insane time to install and then 45 mins to uninstall. Unacceptable.

    Using free DVD burning software with small footprint w/o all the bloatware.

    ImgBurn is thy name. Works just fine and installed in less than 25 seconds.

    System is Vista w/ 3 Gb RAM and Dual Core AMD 64 4800.

    Nero… go screw yourself.

  98. Adam
    May 11, 2010 at 4:47 pm

    Just install Nero 9 on my computer and takes about 15-20 minutes. Its new program (burnt only few disk) and so far run fine. I thing Nero 9 need fast computer. I’m not sure if this program will work OK in future.
    System is Win7 Ultimate / 8 GB RAM/Quad-Core X9770 Extreme / GeForce GTX 295

  99. Wade
    May 17, 2010 at 3:25 pm


    I just bought a Sony 24X DVD burner and when I installed Nero 9 that came with it, it only reads at 1X.

    Have I installed the thing incorrectly?


  100. mekdog
    June 9, 2010 at 5:36 pm

    Installed Nero with ZERO problems in less than 20 minutes! so, far everything works great!

  101. Moe Smith
    August 1, 2010 at 6:04 am

    Kristopher, you’re biggest mistake was entertaining any of the comments that attacked you. You talk of integrity yet you lost yours completely when you decided to retaliate. That’s a big no no, chief. Big…

    As for the guy that claims “the customer is always right”, pull your head out of your ass. It doesn’t matter what venue you strike up as an example, the customer isn’t always right. I worked in sales for over 5 years and i was #1 at my company for 4 of those 5 years. first year i was new and was simply learning. The customer is NOT always right but that doesn’t mean you, as a rep, don’t do everything you can to make the best of a situation for the customer. I’d be glad to site specific examples i’ve dealt with but it would be wasted on $h!t stains like those who believe “the customer is always right.”

    But yea Kris, you never should have responded. Only a guilty conscience feels compelled to defend itself. You may not have been paid but you were compensated in one way or another. i know tihs for a fact as i am friends with the guy who runs the site He gives non-biased reviews of everything he works with as well.

    Best of luck Kris… considering the base level you’ve allowed yourself to be dragged down to by the beta-minus mouth breathers who’ve countered your review… you’re most definitely going to need it… as well as a lot of alcohol to keep your nerves calm.

  102. August 1, 2010 at 12:13 pm

    Moe- It’s funny that you comment should appear now, it reminded me that I actually needed to add another comment… I upgraded to Windows 7 a while ago (64bit version) and I never had a need to re-install Nero 9, but just did two days ago and it took me about 30 minutes to install it, that’s including downloading two new batches of updates as well..

    and I don’t have a guilty conscience, it’s a non-biased review based on my own experiences and I still stand by it.. and I know I shouldn’t have responded to those comments, but it gets frustrating at times, I let myself be dragged down to their level.. a moment of weakness you could call it..

  103. Rod Corby
    August 5, 2010 at 12:07 pm

    Well my experience is that Nero is a heap of shit and their so-called support is the most ill-named group of dopes I have ever come across. I regret the day I bought it and advise anyone to never make my mistake. It pushes its way in to activities in which I do not want it involved and then refuses to open files. I can’t move it from its bullying place at the head of options and it takes it into its head to suddenly refuse to do basic things.
    And as for the requirement to use a cleaning tool — Gods spare us


  104. John Milbury-Steen
    August 13, 2010 at 3:18 pm

    I have to agree with those critical of Nero 9. I tried to install it on my aging XP SP3 machine, 1 GB RAM, speed of 2 GHZ. After 2 hours the install got stuck at 74%. Every function on my computer became brain-dead. Even “My Computer” took about 5 minutes to respond to a click! I even became afraid that the file contained a virus. I then in desperation hit CTRL-ALT-DEL during the install and rebooted. I finally discovered the clean tool and removed it successfully after wasting about 4 hours. It now feels very good to vent about this.

  105. Anthony Long
    August 16, 2010 at 10:14 am

    Hi everyone, have had lots of versions of NERO,some came with DVD writer and now have NERO 8, no problem burning CD discs or DVD discs, but beware as older DVD writers will only burn one type of disc either minus or plus discs, modern writers will burn either, my concern with NERO is you can copy MP3 audio to computer but you can not make an MP3 disc to play in car, I bought Roxio meadia creator 7 a few years ago and it lets you do everything,only problem it will not work on anything after XP, so keep older computer for burning discs, and have WINDOWS 7 on new computer and transfer audio files via flash drive to burn on XP.

  106. Ron M
    September 18, 2010 at 11:59 pm

    I love Nero 6 and 7. Have used them for years. Don’t have a problem with 8. It has a few more features than 7 (such as Lightscribe Template) and have never had a problem installing it. Nero 9 however….. I’ve just about given up trying to install it!!! Can’t get past 20%, even with a fresh install of Windows XP. Maybe I’m better off staying with the older versions after reading these reviews.

  107. Trish
    November 28, 2010 at 12:22 am

    Kristofer…. does Nero 9 really allow a user to burn AVI files so ay DVD player can actually see them as movies like it states in the video here:

    I use Windows XP but according to this video it works the same on XP.

  108. ralfmachio
    June 4, 2011 at 9:38 am

    what halfwit wrote this review, nero 9 is without doubt the biggest pile of inane crap i have wasted money on, seriously a 15 year pimple faced pizza eating kid could have written better software in his bedroom whilst playing with himself. these arrogant ignorant cretins have made such a pig of this that you would be better going back to version 6, which is effectively the last known working version of any Nero applications, they must have started taking drugs shortly thier after

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