If it were not for the great advances in cloud technology throughout the current decade, WSF solutions as they exist today would not be possible. As cloud solutions became more feasible, data storage became cheaper and mobile devices were designed to handle more sophisticated software. It was only a matter of time until all the field service technicians could have constant access to sophisticated FSM technology.
With the management staff in the office now able to instantly update tickets and coordinate changes on the fly, and with technicians able to access these changes and immediately inform customers about progressions, FSM has completely changed the way that managers, service workers, and clients interact together using software like Nexent Innovations.
The Current Impact of Field service management
When systems are automated and integrated, it means that any employee who has access can deliver the same information to customers who request it. When delays and setbacks occur, status updates can be instantly transmitted to the client with revised expectations and alerts. If a technician is delayed due to another job that is running or due to unexpected traffic, the new ETA can communicate quickly thanks to the vehicle’s GPS and other innovations.
As this type of technology becomes more common, customers begin to expect it as a regular feature of their service. Studies have shown that 89 percent of customers want modern technology, such as the one used in on-demand travel services, to be applied to the programming of their technicians, and almost the same amount would be willing to pay a premium thus. Innovation in the FSM software market allows companies to continuously deliver these new participation tools that many customers consider important.
Leveraging FSM for More Efficient Management
The management of their field service team is fraught with complications, and managers have traditionally had to juggle numerous balls to open the way for their employees to serve customers. Program and send efficiently (even determine which professionals are the most appropriate to serve a client based on a combination of experience, location, and availability), manage the flow of communication and try to monitor the quality of work of the team has usually required A significant amount of time and energy. The reaction time was often painfully slow.
Thanks in large part to the power of mobile devices, many of these processes can now be automated by incorporating FSM solutions. These tools can be used to improve the productivity of both managers and technicians by incorporating improved programming through algorithms and providing access to data in real time from any device. Administrators can also monitor the status of jobs much more easily through real-time analysis and live video transmissions.
Working Intelligently with Your Human and Technological Resources
The efficient management of resources is of utmost importance for all companies, and the FSM technology has created new ways to make the most of their resources and control their costs. Assets, whether they are vehicles, heavy machinery, expensive inventory or anything else, can be incredibly expensive if they are misused or not functioning at their maximum capacity. This can also lead to additional delays that extend along the value chain and affect the operating margins of the company.