Pantech Matrix

TestFreaks Data
Galaxy S6 Cases on Amazon


It’s Friday, a good day for cell phone reviews eh?

You can also check out our review for the Pantech Matrix Pro

I’ve got the Pantech Matrix dual slider qwerty phone for AT&T for review today, I’ve used the phone for the last week every day  doing what you would normally do with a phone… in my time with the Matrix I’ve actually come to like it very much, it’s a nice little phone that is lightweight, well made, easy to use and it’s got decent battery life as well. 

The Matrix features a dual slider with standard keypad and full qwerty keyboard that allows for quick and easy texting and emailing. It also features a video camera that you can zoom while recording, a 1.3MP still camera, Bluetooth, MP3 player and even XM radio.

For phone reviews I give them seven days of everyday use, the phone being reviewed replaces my regular phone and goes with me everywhere, if by seven days I’m not accustomed to the phone then it’s go some problems that need to be worked out. With the Matrix I had no real problems at all, after a couple days of using it I was very comfortable with it. The Pantech Matrix is really a great little phone…

First up of course we’ve got the video unboxing


Pantech Matrix

Cool convertible design! The Pantech Matrix is perfect for messaging. With dual slide out keypads, MP3 music player, and XM radio it will keep you entertained on the go. Snap photos on the 1.3 MP camera and go wireless with Bluetooth capabilities.

Basic Specs:

– Dual Sliding QWERTY keyboard
– Frequency GPRS/ED GE Quad-Band
– UMTS/HSDPA Dual-Band
– Dimensions 4.02" (H) x 1.97" (W) x .78" (D)
– Weight 4.66 oz.(with standard battery)
– Capacity Up to 920 mAh
– Battery Type Standard Lithium-Ion (Li-Ion)
– Talk Time Up to 3 Hours*
– Standby Time Up to 10 Days*
* Certain features may use more power and cause actual standby and talk time to vary.

– Integrated 1.3M CMOS Camera
– Resolution up to 1280 x 960 (1,228,800 pixels)
– Self-Timer Function (5 or 10 seconds)
– Mpeg4 Video Recording/Playing up to 15t/s (QCIF size)
– Video Share: share a live or recorded video during a call

Price: $279.99 (no contract)

You can read the Full specs at the AT&T Site HERE

Since I’m on AT&T already all I had to do was pop in my sim card and I was ready to go,  of course I threw in a microSD card as well for good measure to make sure everything worked alright.

So I charged the phone and I got a little over three hours talk time actually, and I was using my Jawbone2 BT headset with it so Bluetooth was running most of the time as well. Since I was actually using the phone for the last week I couldn’t leave it sit for ten days in stand by to check that , but if the talk time I got is any indication of the battery life then the Matrix should easily get the rated ten days.

The Matrix is  smaller than my AT&T Tilt, so it took a bit to get accustomed to it, the size and the interface that is. Since it is a dual slider I found it easier to talk on the phone if it was slid out vertically, it added more body to the phone to hold onto. The keyboard slides to the left which for me is very odd as my Tilt slides to the right, using it though was actually easy, the keys look small but I was typing on it very easily with no problems at all.

The interface is essentially the same as the Rugby that I reviewed a while back, it’s still full of AT&T Bloat and everywhere you turn they’re trying to get you to buy something, it gets annoying, really it does, why does it have to be on every single menu?  Besides that though the interface seems to work, for me it was a bit confusing coming from a Windows Mobiles Based Device, even after a week I still got lost in the navigation, but I was coming around.

Here’s a video of the interface in action, with comments along the way:

As for service I had no problems, I’m on AT&T because it works for me in my area perfectly, and I’ll be with them for some time to come I’m sure. I’ve tried two other companies and it was hard for me to even get a call in my house with them, but with AT&T I’ve got no problems with that. Call quality was very clear, everyone I spoke too said I sounded fine even through the Bluetooth connection.

The Matrix itself is a great little phone really, it feels very well made, it looks heavier than it actually is.

I had no problems pairing my Jawbone2 BT headset with it, it worked every time I turned it on.

The GPS is Assisted GPS using the AT&T’s own navigation system, so you’ll either have to subscribe to it or pay extra charges. It works fine in a pinch, but of course nothing beats a real GPS system.

The included camera is ok for stills as long as there’s enough light, and even indoors the pictures are generally decent as long as you hold the phone steady. The video recording is  a bit worse in low light or indoors though.

Here’s a sample movie taken with the Matrix:

You can see the video isn’t the greatest indoors, outdoors in brighter light is better, but not much really, and besides it’s only 15 second clips so you won’t be filming any movies with it.

and here are some sample pictures taken in both portrait and landscape modes:

Photo10181529_2 Photo10181532_2 Photo10231021 Photo10231022 Photo10231022_1 Photo10231022_2 Photo10231022_3 Photo10231022_4

The still pictures are actually not too bad, they’re a bit fuzzy, but surprisingly good  as long as you hold the phone very still and there’s enough light. It’s not too good with close ups and dark images as you can see with the NZXT Avatar mouse and the back of my AT&T Tilt phone. The brighter ones are a bit better, and even close up they’re not too bad.

One thing that irks me about the picture system in the phone is that you can’t take pictures quickly, and this was the same for the Samsung Rugby as well. What I mean is that when you take a picture it won’t automatically save it so you can just take another picture, you’ve got to save it manually before taking the next shot. That’s fine if you want to preview every picture you take and make sure it’s ok, but what if I don’t want to preview every picture? I couldn’t find anything in the settings to change this either, like to turn preview on or off… I guess it’s more of a personal preference from using a regular camera as much as I do.

Image Gallery:

DSCF7805 DSCF7808 DSCF7812 DSCF7813 DSCF7814 DSCF7824 DSCF7825 DSCF7832 DSCF7866 DSCF7872 DSCF7882 DSCF7887 DSCF7783 DSCF7794 DSCF7797 DSCF7798 DSCF7801

I might be a bit biased here, but I love phones with full keyboards on them, most all of my phones have had keyboards on them so I like the Matrix for including a keyboard.

The Pantech Matrix is a great little phone, call quality is excellent, as is battery life and overall usability. If you’re in the market for a new phone then I suggest you give the Matrix a try, it’s small, lightweight, and has got some great features that I’m sure anyone would appreciate.

The camera could be improved a bit, and of course getting rid of the AT&T bloat would make the phone even more enjoyable to own.

Easy to use
QWERTY Keyboard
Well made
Quick and easy to slide either way
Excellent sound clarity 
Good battery life 

Pictures and video not good indoors/low lighting
ATT Bloat included 


  251 comments for “Pantech Matrix

  1. Bryan
    October 27, 2008 at 3:25 pm

    I loved the matrix i got for my birthday a day before it was supposed to start being sold at stores but it is having the same problems alot of people reported with the duo. It won’t hold a charge after a week of having it. It failed me completely and the people in the store didn’t argue one second about returning it as soon as I said I have a pantech they started showing me other phones. and as soon as i said i had a matrix they guessed what my problem was and didnt even offer to replace it with another.

  2. Please Refurbish
    November 2, 2008 at 7:50 pm

    I havent got one yet but i want one could someone please put it on At&t Refurbished Thanks everybody for listineing it looks `like a really great phone

  3. Rachel
    November 4, 2008 at 2:43 pm

    I have been reading reviews on this phone on different sites for about 40 minutes now. I really like the key board and it looks great to me! I was reading reviews on AT&T for the different colors, and saw that the black/green was less because the keyboard had apparently fallen off on more than a few. I really like the red one, and that has not occurred there. Would it be likely to occur on the red phone also? If you think so, please tell me. I am deciding between the black/green and the red. Also before this phone came out, I was looking at the pantech duo, and I compared it to the matrix, and it looks crappy compared to this, so I will definitely be getting this phone instead of the duo. If you can tell me if the keyboard part will fall off please email me at also if you have any reviews that I might like I would love this! Thank you so much!

  4. TIM
    November 4, 2008 at 10:35 pm

    hay wuts up i just got my new matrix and my gf sent me pics but it wont let me recive them i no you have to go in to the menu but were to next can any one help me ASAP!!

  5. Anonymous
    November 5, 2008 at 3:26 pm

    This is just a warmed over Helio Ocean, not to impressed as the Ocean looks a lot better plus the Ocean has a much better camera and has been out for almost two years now.

  6. Anonymous
    November 6, 2008 at 11:32 pm

    i am intending to get the matrix soon and the black and green looks awesome.i used to have a blackberry curve but i lost it D: how long does the battery hold a charge?

  7. jill
    November 7, 2008 at 5:30 pm

    have a matrix and the slide on one side disconnected to that is a problem and I going to see what they can do for us. has anyone else had this problem?

  8. bnhelfrich[at]gmail[dot]com
    November 13, 2008 at 4:08 pm

    nice review. i’ve had the pantech matrix (black/green) for about a week now as well. i really like this phone, but would like to remove the at&t bloatware. i’ve scoured the internet and i was hoping someone here might be able to point me in the right direction. i’m a former Moto Razr user, so modding is second nature to me and I just don’t feel right with a branded phone.

    feel free to email me at the above address if you have any insight as to where i could look.

    thanks, b,

    November 15, 2008 at 6:10 am

    i’ve reading Matrix reviews for days and havent made up my mind on if i want to buy it or not
    i have really big hands so i dont know if i should get it since alot of reviews said the keyboard was really small. A few more questions of mine is how good is the battery if you charge for 24 hours the first time also how good is te camera. Does the video recorder records for very long
    if you could email me and tell me if its a good phone that would be great

  10. charlie
    November 16, 2008 at 10:46 pm

    Its Alwsome!!!!!!!

  11. ?????????????????
    November 19, 2008 at 11:54 pm

    hey tim my response to ur comment is that u have to have the internet 2 send pics

  12. Love this phone
    November 20, 2008 at 12:56 am

    Just got this phone about 3 days ago, I love it. I got the red and its really cool looking. I can hear people very clear which was an issue with another phone I had. Keyboard works great. All around great cell phone. If you are thinking about getting this phone you will not be dissapointed.

  13. Kevin
    November 20, 2008 at 3:21 am

    Hey everyone, here is some information found from the specs page directly from AT&T’s wireless website.

    Aside from that, I just have to say that I’m heavily leaning towards this phone as I now have an old as hell Samsung. It’s 5 years old and still works great, but I’m just wanting an upgrade (very much looking forward to having a qwerty capable phone) . Features that make me happy about the phone are the 1280 x 960 screen resolution, the fact that it’s a 3g network phone, and has great music and email support.

  14. Anderson
    November 21, 2008 at 1:22 am

    thx 4 the reviews they helped alot i thnk im gunna get it next weekend 4 my b-day.

    how much did u get it n hav u had ny problems w/ it?

    from:text freak13

  15. Not to sure
    November 21, 2008 at 3:59 pm

    I got this phone a month ago, and I had issues with it charging the second day and now it charges fine, but now my call quality sucks. My signal strength stays at three bars or less and it constantly drops calls. I also have issues placing calls at times, my phone just says “Please try again” on the screen or it will hang in calling mode for several seconds (about five to ten seconds). Sometimes I just hang up and try again. My old razor that was hanging by a thread worked better with the calling and signal quality. I plan on taking my back into the store to get it checked because it it is getting worse and pretty ridiculous. Also the picture quality is poor imho. Otherwise, it a fairly decent phone.

  16. Nikki
    November 22, 2008 at 4:13 am

    I’m not sure if I can ask questions here, but I can’t get my entire buddy list to load onto my AIM, when accessing it from my Matrix. Can anyone help? Please! I’ve been searching for hours!!!

  17. Nay
    November 23, 2008 at 3:03 am

    My husband bought me the Pantech Matrix- Red about two days ago. I LOVE IT! I love having the option of using the qwerty keyboard or just sliding up to make a call. As someone else said calls are BEYOND clear…so clear sometimes I wonder if I person is still there. lol If your a avid texter like me then i’d say GO FOR IT!!! This phone is awesome.

  18. george
    November 24, 2008 at 4:14 am

    i cant wait to get mine in like 4 days!! my friend has it and its awsome to text on so if ur a really big texter like me, get this phone!! good review it helped me alot

  19. Amanda
    November 24, 2008 at 9:29 am

    I had a Matrix. Not even a week later one of the slides came off. I took it to the store and they replaced it. A week later that one did the same thing. I really miss the phone, it was great!!! But I couldnt keep going through phones like that.

  20. Anonymous
    November 24, 2008 at 11:14 pm

    i really want the matrix…it seems like such a good phone, but it is a little on the expensive side. I am only 12 years old, but i still think that a QWERTY keybord would be great…for texting purposes mostly…:-D. I have read mixed reveiws on the battery hold…so could someone tell me about how long the battery lasts, and if it comes with a car charger. The stinkin $10 phone I have now is very lmtd, including the battery juices, which i have to charge about every night. I might be gettin it for Christmas this year…(mom nd dad if ur readin this, *hinthint*) so….yea. Thats it, thanks guys! please answer my questions!

  21. Vness
    November 25, 2008 at 8:18 am

    My name is vanessa and i have a matrix, for about 2 weeks if that, and my top part of the slider came off, im starting to read that this is common, that sucks, why did they make this cool phone just to piss us off, anyone have this happen to them, email me

  22. Juice
    November 26, 2008 at 2:13 am

    So far my Matrix is a piece of crap. I exchanged the first one already as it constantly lost signal and dropped calls. I mean like every other call it would drop AND I didn’t even move. Occasionally it would not send texts. I exchanged it and now I have tried to send several texts and they all come back as unsent, in the outbox. Then I’m told the person is getting double texts. Umm if it didn’t send why did they get double texts.
    Also, just sitting here I watch the bars go from 0 to 5 and all possibilities in between to searching for a signal and all the while changing from E (Edge) to G (GSM) to 3G. I haven’t dropped any calls yet but that’s only because I haven’t made any. I’m fairly certain I’ll be back at the store tomorrow or I’ll through it out the car window.

    I have yet to be able to make a call either. Every call I have tried to make the phone just says dialing and hangs up. But I have 5 bars. So this then begs the question, what do the bars really mean? My frustration level, I’m sure.

  23. Carly
    November 26, 2008 at 4:07 am

    I love this phone!!! I am a professional at losing and breaking phones, but so far I’ve been REALLY careful. The keyboard is great especially for texters like me. My only complaint is that I really need a cover for it because it gets smudged easily. I don’t think they are available yet. For all of you out there looking for a phone, i completely recommend it!

  24. SHEILA
    November 26, 2008 at 11:52 am

    Red Pantech Matrix Problems Please Help?
    I got my red pantech matrix on Saturday and it was working fine. Then a few hours passed and I tried to make a phone call and it said invalid card. I turned my phone off and on,it worked. Then a few hours later it did the same thing. So on sunday I went and got a new sim card thinking that would fix my problem,Well it didn’t, it did the same thing. So I went back and got a new Red Pantech Matrix and like before it was working,then it said the same thing,oh yeah then it also said invalid Ims something like that. Does anyone know why? Oh and I can get one the Internet on my phone even when it says invalid card. This is getting really frustrating having to turn my phone on and off again and not knowing if I get a call or text.

  25. Candy
    November 28, 2008 at 6:42 pm

    I love the Matrix. It is so thick and very enjoyable when I play with it.

  26. Emily
    November 28, 2008 at 8:02 pm

    How does this phone obtain it’s songs? Do I have to download them from ATT, or is there some way that I can hook it up to the computer and import sound files from there? This is a primary concern, as I’m looking for an MP3 player that I can hook up to my car stereo while I’m on the go (e.g. an aux sound output, or a way for the bluetooth to hook into a car stereo and play the music there)

    Seriously considering getting one. On battery life, I’m looking for something like my little Motorola; I don’t use it often but to check times etc., goes about 3 days without any kind of charging (with my amount of cell phone use) after 3 years of using it on a daily basis. And durability; my motorola has been dropped on nearly a monthly basis, partially run over with a car, caught in a foot rest in my couch, etc. etc. How careful am I gonna have to be with this sucker?

  27. andrea
    November 29, 2008 at 3:38 pm

    ive been planning on getting this phone for a whie now, but after reading everything about it im haveing second thoughts. the phone i have now is about to fall apart. i need a phone with a good battery but i want it also to be cool and stuff. any suggestions?

  28. Rodzie
    November 30, 2008 at 5:07 pm

    I just upgraded to the Pantech Matix. I LOVE it. It has taken me 5 months to upgrade, I was looking for a phone that I really liked. I saw the Matrix and fell it love. It is easy to use, quick to send and receive text messages and just a fun phone. I need to learn how to hook it up to my computer and download songs but I am sure that will be easy too. I highly recommend it!!!

  29. infasquad
    December 3, 2008 at 9:06 pm

    I have problems with the matrix switching to landscape mode when I slide out for the qwerty. There seems to be some kind of malfunction that doesn’t swtich to landscape mode. Has anyone have this problem? The phone attracts oil too much, and the screen is easily scratched. I don’t like this phone anymore and I had it less than 1 month.

  30. brandon
    December 3, 2008 at 11:13 pm

    i want the phone for birthday

  31. Hayley
    December 6, 2008 at 3:07 am

    i just got this phone and its amazing! its so easy to text on. but the only thing i dont like is that there arent any covers for this phone yet! D: i hope they come out by christmas because i want one!

    Hayley Shaddix

  32. Beebe
    December 6, 2008 at 8:26 pm

    I got this phone on thursday and its easy to use for texting and has some pretty good features like the dual sliding keypad. Pantech did a good job on this one.

  33. angie
    December 11, 2008 at 1:57 am

    hey i want a new phone 4 christmas and i realy want this one but all over the enternet i have read
    tons of comments on the phone and there r lots of accidents with the top sliding off
    please tell me if u have had any problems with this phone i really want it but i dont want the top comming of if i spent alot of money on it my e-mail is

    please comment so i dont make big mistake

  34. nunyabizness
    December 11, 2008 at 1:59 am

    how thick is this phone

  35. Carol
    December 12, 2008 at 4:15 am

    I was going to purchase the Pantech Matrix phone and the AT&T store didn’t have any, didn’t know when they would get any in. Wasn’t sure if they would have any before Christmas.

  36. Jennifer
    December 12, 2008 at 5:22 am

    I’ve had the red martrix for 3 days. I just realized that the phone does not have an audible alert sound when you have received a voice mail. The only way you know you have missed a call is if you actually pick up the phone and press one of the buttons. Then it will reveal that you have a voicemail. I have called AT&T and they too could not find this function. I just sent an email to the Pantech company inquiring about this. I hope this is just operator error on my part. This is an important function for me, as I do not want to be a slave to this phone, having to check it frequently, just to see if I missed a call. My Razr would alert me, audibly, when I had a missed call. I have a young child, and would hate to miss one of his calls in an emergency!!!! It’s funny, the phone has an audible alarm when you receive a text message, and you can set the alert to ring once, every 2 minutes, etc. Why would they make such a phone without having an audible alert for missed calls?

  37. Reenie
    December 12, 2008 at 9:18 pm

    I’ve had this phone for a few weeks now and I really love it. It is very clear ~ you can hear really well. I left my phone charger at my parents house on a Saturday. I had charged it Friday evening. The battery lasted until Thursday afternoon. I couldn’t believe it lasted that long.

    The only complaint I have is that the keys on the full keyboard are hard to see. I have the red phone and the keys are a clear/greyish color with the letters in a light purple. Some of the keys (the ones that have numbers on them also) have a red background with white lettering. Those keys with that color are much easier to read. It takes me awhile to text on the full keyboard too. I’m just not used to it. I type all day long, but to text with your thumbs, trying to remember where the keys are is a little confusing. I will keep trying though:)

    The size of the text is easy to read also.

    This is a great phone and I highly recommend it.

  38. ahmad
    December 13, 2008 at 6:51 am

    i got it the second day it came out i love this phone

  39. meaghan
    December 14, 2008 at 4:09 am

    I got this phone less than 3 weeks agao and i loved it until yesterday. The phone was working great until i went to send a text and all the sudden the qwerty keypad has no power once you slide it pasty the top row of keys so you can sent a message or use any of these buttons. I havent tried taking it to ATT yet since in away at school but i hope they fix it or replace it since i just got it on black friday!

  40. Floydianchuck
    December 17, 2008 at 6:25 am

    Warning!!!! Do not get the Pantech Matrix. I had mine for 2 weeks and I started haveing problems with it. Sometimes it would take forever before it would place the call aftrer hitting send. I also had problems playing videos. I Another problem was when you slide the phone open it would take 5-20 seconds for the sceen to turn on. The major problem with it is when you slide the phone open it wouldn’t flip the screen. Sometimes when you shut it and then open it again it would then flip. It started working fine. It kept doing that on an off. Then I couldn’t even use the key pad because it would shut it off when you slid it past the first row. I took it back to the store. They gave me a new one. 2 weeks later it happened again. I took it back to the store again. They gave me a new one. 1 week later it did it again. now I have to wait for another one to get to me in the mail because it has beeen longer then 30 days from the original purchase date. Every time I call custamer service they keep telling me that this is the first they have geard of any issues. I am now on my 4th one in 5 weeks. The phone is junk. Now I am stuck with it.

  41. infasquad
    December 18, 2008 at 11:24 pm

    I agree with Floydichuck, I have the same problem with the slide features. It does not change quickly to landscape mode and it takes a while for the screen to load.

  42. infasquad
    December 18, 2008 at 11:26 pm

    I want my money back, I bought this phone unlocked for $200+, I should have gotten the LG VU with that price. I just liked it cause it has a cool dual slide feature, but I didn’t know this phone will malfunction that often. DO NOT GET THIS PHONE. I think AT&T has pulled this phone off their shelves because of too many compliants.

  43. morgan
    December 20, 2008 at 11:08 pm

    i want this phone so badly. but if it does not work like everyone says it doennt then i will return it.

  44. Sam
    December 21, 2008 at 3:30 am

    Hey Im supposed to get this phone in 5 days, on Christmas but Im a little nervous, I just want to know, for the people whos phone have been breaking off or w/e if its because they droped it or somthing previously,I also want to know if its a good starting phone

  45. Bill
    December 21, 2008 at 3:36 am

    I don’t have this phone yet but if i do got it it looks cool

  46. abigail
    December 22, 2008 at 4:01 pm

    i reallly want this phone for christmas (hint hint mom and dad)!!!! it looks really cool adn easy to use

  47. megan
    December 22, 2008 at 6:02 pm

    i love this phone i want it so bad espesillay for christmas no joke i will de with out a phone I NEED IT NOT WAN IT NEED NEED!!!!!!!!!!!!!!!!!!!!

  48. anonymous
    December 23, 2008 at 1:18 am

    I have to decide on a phone tonight and i am having a tough time deciding between a pantech duo or a pantech matrix! If anyone has an opinion, post it on this website. I heard both good and bad things from both phones and i can’t decide. If i get the matrix then it will definately be the black and green one! SOOO…..please let me know which is better…….the DUO or the MATRIX!!!!

  49. anonymous
    December 23, 2008 at 8:53 pm

    I’m getting this phone for xmas and ive heard that the slider comes off a lot. I am just wondering if these ppl dropped it or something to cause this. Ive had a crappy nokia phone for about 5 months and am ready for a new one. I like this one because it’s a dual slider. btw… what is AT&T Bloat?

  50. Rusty
    December 24, 2008 at 1:22 am

    I just got this phone and i love it. It’s very unique. I love the turn by turn navigation. Well i think this phone is really cool, but I’ve only had it a few days…..

  51. lizzz
    December 24, 2008 at 4:53 pm

    im goin top get the matrix tonight for chistmas im very excited. been looking at all the rating and what the phone can do. But it already won me over by the design

  52. anonymous
    December 24, 2008 at 9:48 pm

    Does the slider come off because people don’t treat it right? someone please answer me!!!

  53. LadyBear
    December 27, 2008 at 4:02 am

    i’ve been wanting this phone since it came out. i got it yesterday for christmas and was so excited! it worked fine and i loved the red. one of my favorite colors. then all of a sudden today the landscape wouldn’t come on. if you slid the keypad out really slowly it would work to the first set keys to the second but when it came to the top row it quit. it acted like it was completly shut. i was told to be very easy with this phone so i have tried going beyond myself being careful. i haven’t dropped this phone or anything. it also smudges very easily.

  54. steve
    December 27, 2008 at 8:35 am

    This phone is terrible the day i got it the top part slid off and some off the buttons fell off too! I couldnt fix it and the people at the store laughed at me and said i couldnt return it!!! waste of money.

  55. LadyBear
    December 27, 2008 at 10:56 pm

    Hey People, Got the Landscape problem figured out, That is I think I do, When dad got this phone , AT&T did not have the Pantech Holder, So they gave him a blackberry holder with a magnet that held the flap closed over the phone, OK, thought nothin about it myself untill me and dad exchanged the phone today for another, It was missed up when we got back to the car form AT&T store, Took it back intoo the store, My dad is good figuring things out, We was looking at other phones when he asked to see another Pantech, He ran the Phone holder over the back of the phone and guess what!, It missed up the Landdscape. Now we know what misses it up, Now the questions are how we go about fixing it ourselfs if this happens by mistake?

  56. anonymous
    December 27, 2008 at 11:37 pm

    I agree with steve , they are complete junk , my sixth one just broke again and im not getting another one !!!! Definately not a good buy, i’d rather have one of the giant phones from the 90’s at least they didn’t break as much!!

  57. Carly
    December 28, 2008 at 9:04 pm

    I just got the Pantech Matrix (Blue) on Dec. 26th. I was a bit concerned about the screen going bad like many of the ones on the Rumor from Sprint did, as well as the sliders being flimsy. At the store, they had the model version to play with and it just felt like a poorly built phone, but after they allowed me to see and hold the real one, it felt really sturdy. Many people have claimed that the slider came off, but after feeling mine, I can not see how that would be possible. The phone feels incredibly sturdy which naturally makes me more clumsy. I’ve dropped it a few times already and instintively made the ‘Uh-Oh’ face. The highest drop was no more than a few feet onto carpetting, but I still was worried that he sreen would die or worse. The phone survived every drop without a single sign of damage. Even the screen, which is very easily smudged, came out completely unscratched. I was very impressed. I do agree that there is far too much AT&T bloat on there. Even in the phone book there are eight (8) numbers from AT&T. Some are useful, such as the one that tells you how many minutes you have left, but others just need to be deleted. Sadly, the delete option doesn’t work on those numbers. Once reading that the camera was only 1.3 m, I wasn’t expecting much of it. I was pleasently surprised at the quality of the picture. The camera takes the picture and seems to steady itself if you moved it while shooting. I also noticed that if I hold the camera long enough, it will focus in better on the object before I take the picture. I really am quite fond of this phone, it seems very sturdy and once you adjust to it, it’s very easy and convenient to use. I even found a special feature that I love in a phone. You can record a “voice memo” and set it as a ringtone! That will save me some money down the road. Haha. Eh, this is getting a bit lengthy now, just know that I would reccomend this phone to anyone, especially texters. If you have any questions or concerns, please feel free to e-mail me at

  58. Blain
    December 28, 2008 at 9:57 pm


  59. autumn
    December 28, 2008 at 10:58 pm

    hi i got the new at&t pantech matrix for christmas i think it is a wonderful phone with great features and an easy to text dual slider keypad and also a slide up’s awesome it has instant messaging and everything.anybody that gets this phone you will probaly keep it for 4 years instead of only 1 and get a new one.everytime you want to send a text maessage as soon as you prees the send button it only takes like 2 seconds to send the has really fast loading gps navagation and yellowpages and it only caust one penny cause you only use up one gb.cause everytime yu use up any gbs it cost one anybody who gets this phone you will really really love it, cause i know i do!!!!!!!!!!!!!!!

  60. Reenie
    December 29, 2008 at 5:53 pm

    hmmmm I’m not understanding the problems some of you have had?!?! Still no problems here and I love it still…..

    Someone mentioned that it does not prompt you with a tone when you miss a call. It does prompt you, if a message was left.

  61. frank
    December 29, 2008 at 6:25 pm

    The slider on top came right off after only two months. The phone still works but they will not replace it because the dot on the inside is pinkish. THIS IS A A SHAME BECAUSE ONE HAS NOTHING TO DO WITH THE OTHER. YOU SHOULD CHECK THE DOT BEFORE BUYING.

  62. kristofer
    December 29, 2008 at 6:29 pm

    The pinkish DOT inside indicates water damage, so they will not replace or let you return a phone like that… I’ve ran into that problem where I knew my phone had never touched water but yet the dot had still changed, and that’s all the proof they need to deny it…

  63. Becca
    December 30, 2008 at 2:12 am

    This is a really great phone! Especially if you love texting. It’s reallyyyyyy easy to use! The only problem I’m having right now is that I can’t go to the music player. I have a 512mb sd card with a couple of cds on it. And when I go to the music player it restarts my phone. But if I take the sd card out I’m able to go to it just fine. Its not that bad because I can still access my music in ‘my stuff’ but when I play a song it doesn’t go to the next song automatically. With the music player-it does. It’s really weird and I’ve read multiple reviews that people are having the exact same problem. Let me know if you are able to get this problem fixed.

  64. Dani
    December 30, 2008 at 5:30 pm

    Got this phone Dec 4th. It is a cute phone, and I love the qwerty keyboard, and also like being able to just use it as a phone (what a concept), and dial on the larger numbers. However the sound quality is not good, and I get complaints from everyone that I sound muffled. The speaker phone sucks, period. And the camera is not great either, the lighting is always off, and the pics come out pretty bad. I am going to take it back today, and don’t know what to get. I have really enjoyed the keyboard, and use it to communicate with my teen throughout the day….it’s so much easier to type on than a regular phone with t9, or whatever. But I am afraid to get an even smaller keyboard, with tiny numbers on it. After all, it’s a phone, not a computer for me. I am thinking maybe a Palm Centro? Again…teeny tiny numbers though.

    My daughter had trouble with her Matrix, and took it back yesterday, and traded it for a Samsung Propel. She likes it better, the sound quality is much better, and she likes the lock options and options for personalizing the phone better than the Matrix. Tiny numbers though, and the keyboard is smaller, if that’s possible.

  65. Casey
    December 31, 2008 at 1:41 am

    I went to the at&t store about a week ago and i had decided to get the pantech duo. i was with my mom when i went to the store and she didnt want to wait to talk to the guy that she is used to talking to so we left and went back today. When the guy asked me what kind of phone i was looking at i told him the duo and he straight up told me it was crap. he said that out of 50 they sold 47 of them were returned. i asked him about the matrix and he said its a little to early to tell about if people like them but he said they have had very little returns. So i had decided to get the matrix instead. They were out of stack and said that they wouldnt know when they would get more. He sugested to get online and order one. But when i started looking at reviews for the matrix they are very mixed. alot of people are saying that there slidy things fell off but i dont see how. even the one in the store that gets slid both weays dozens of times a day was very sturdy.

  66. anonymous
    December 31, 2008 at 6:17 pm

    i agree with casey… I dont see how the slider can come off. I dont have it yet because of one problem that Att made. Ok so my mom and dad had phones but they got new ones about 5 months ago… so they got new phones and had the same #s but they gave teir two old phones to me and my brother… and we got numbers because they were our first phones. a week ago i wanted a new one for xmas cuz i didnt like my current one. when we went to the store they said that i had to wait about a year and a half cuz my contract wasnt done yet. My dad said that it was messed up cuz we had the phone for 4 years… Its a cingular phone!!! since we used excisting equiptment we should be able to upgrade my phone… so back in May, Att screwed up my contract. Last sunday before xmas they said they would fix the contract so i would get it in a couple days… Its been 10 days and the contract still isnt fixed. my dad has tried everything to fix it… hes called so many ppl and they havnt fixed it yet… I dont even know when i will get the phone.

  67. Christina
    January 1, 2009 at 1:03 am

    omg that sucks about your contract. I hope they fix it. I really want this phone, i also read mixed reviews online, some love it some hate it but a lot of people love it. Can someone get a new phone even if their contract isn’t finish yet??

  68. katherine
    January 1, 2009 at 10:15 pm

    Im getting this phone.
    It is coming in tomorrow!
    I have heard some of the complaints.
    Can someone that is not biased pleeeease rate it for me out of 10.
    thanks so much

  69. Mads
    January 2, 2009 at 12:38 am

    Ok, I seriously dont know what to do. My dad said he would buy me a new phone and im deciding between the quickfire and the matrix. With both phones the reviews are very mixed. Which one is better??????? My friend has the matrix and loves it sooooooooooooooo much and she has had it for a while and says the quickfire is junk. U know whats junk?????? The LG shine!!!! If u text a lot, it SUCKS!!!!!! But which phone should i get??????????????????

  70. meg
    January 2, 2009 at 11:59 pm

    I just got my matrix today and I like it a lot.. except the sound the keys make when you type on them. Does ANYONE know how to turn that sound off without putting the whole phone on “silent?” please help!!!

  71. MiI MiI H
    January 3, 2009 at 1:03 am

    JUsT gOT thA phOnE fOR ChRisTmAS n iI likE It bUT iI jUSt wAnT tUh sET A RiingtOnE fAH onE pErsOn sO thAT pErSOn cAN hAvE thEiIR oWN RiINgtOnE..!?!

  72. Lisa Marie
    January 4, 2009 at 12:44 am

    *Meg…to aswer your question….push menu…settings…profiles..options….customize..key volume.
    *Mil Mil H….contacts…go 2 that specific perosn..edit…then ringtone…and change.

    My question does anyone know how to get music into your music player on the matrix…..
    that is the only issue i am having other than that i love the phone it is the best.and has GREAT bettery life.

  73. tassia
    January 4, 2009 at 5:49 pm

    I just got the red matrix yesterday, but once when I turned it off last night it acted really wierd. I turned it back off and moved the sim card barley forward then decided against taking it out. So I slid it back and turned my phone back on. Now it says invalid card! What should I do? My father tried to fix it by taking out the card and looking at it. It’s fully charged, and whenever it says invalid card it also has has the option of emergency numbers. Please help!

  74. Emily
    January 5, 2009 at 6:35 pm

    I do NOT recommend this phone to any teenagers who do a lot of texting. I bought this phone for my son for Christmas. On New Year’s Day one side of the slider broke off. Now it just hangs there. He did not abuse the phone at all. He had it for 7 days. Since I bought the phone in November, AT&T was not able/willing to replace it.
    The warranty dept was not willing to work with me at first since it’s considered ‘physical’ damage. It is RIDICULOUS for a phone with moving parts to not be considered under warranty. The fact that it only lasted 7 DAYS must have worked to my favor because I was able to talk the warranty dept. into sending me a refurbished one afterall. In the meantime, I upgraded my own phone and will switch with my son. Since I do not text hardly at all, I expect it will last longer for me.
    I think the quality is BAD and I do not recommend this phone. I’m sorry I got any phone with moving parts. The Pantech Matrix is a piece of junk, in my opinion.

  75. Emily
    January 5, 2009 at 6:38 pm

    Believe me, the slider can and will break off. Once it breaks off (like my son’s did) you’d see it’s held by the very tiniest of screws and plastic.
    When you see that comment more than once, believe me….it’s a problem.

  76. Donna May
    January 8, 2009 at 5:39 pm

    ok i ahve had my matrix for like a couple months and its an awesome phone but see what had happned was i work in a store and i push carts some how when my hpone was in my pocket while performing these activties the face plate came completely off and when i first got it it seemed a little wobbaly i dont know what to do im phone less and need some answers. can i fix it myself? or do i have to go to get another one? because these bad boys are expensive!

  77. Reenie
    January 9, 2009 at 7:31 pm

    **LISA MARIE ~ thank you ~ thank you ~ thank you!!! I didn’t know how to turn off or down the volume on the keys. Nor could I figure out how to change the alert tone for my text messages. I knew there had to be a way to do it!

    Thank you again ~

  78. SC
    January 10, 2009 at 8:16 pm

    When I purchased the phone, within a few days I had to return it because the landscape mode had a major malfunction. It would not switch over. Because I purchased the phone only a few days after being released, I didn’t know about this issue. So, I exchanged the phone. Well, within a month, I am having to contact pantech because I am having the same problem. Not only am I having this problem, but I see where many other customers are experiencing this, as well. I tried calling pantech customer support, this morning, but kept getting a message stating that their offices are closed and the hours are Sat 12noon -6pm. I continued to call during those hours, and continued to get the same message.

  79. Sam
    January 13, 2009 at 12:00 am

    I got this phone 5 days ago. I thought it was wonderful up until yesterday when the top part got loose. then today about 24 hours later it’s like a loose tooth! It feels like it could just pop off at any moment! I keep telling my friends my phone is falling apart and they don’t get it, it is literally falling apart! The other way works fine but that landscape mode is horrible! If you’re looking to buy a phone and you think you want this one I say go for something else. I’ve read multiple reviews of this one and they all say that the landscape mode is either not switching over or falling off. on a scale of 1-10 id give it maybe a 2. it SUCKS!!!!!

  80. Sam
    January 13, 2009 at 12:04 am

    oh one more thing, i didn’t even do anything i just texted and it felt weird to close. i dont even know how its still on there!!

  81. Sam
    January 13, 2009 at 12:09 am

    yet another thing. ive had a razr for like 3 years and its still working better than my matrix thats falling apart after 5 days. im getting a blackberry curve 😀 i bet its better than this piece of junk! it feels like it could go at any minutes, i dont know how some of you can say you love it!! its crazy. such a horrible phone. go for a razr or a blackberry. matrix sucks D:

  82. kristofer
    January 13, 2009 at 12:28 am

    Sorry you guys are having so many problems, the one I got had none of those issues…

  83. Heather
    January 16, 2009 at 12:59 am

    I JUST got this phone – I barely reviewed it from my store’s website and from another site. It got like a 6.5 out of 10 from the consumers and an 8.5 from the cellphone pros. I’ve had the Sony Ericsson w600i phone for the past 3 years and that phone and me were attached at the hip. Maybe it’s because the lay out is different between the Matrix and the W600i but I REALLY REALLY hate this phone! I don’t want almost every icon to be me shopping for something or using a feature that costs extra money. It’s not user friendly, at least for this user. All my contacts are listed by last name and I tried changing that, but NO! Sorry Charlie. I don’t like the design and the phone feels like a light-weight piece of crap. Luckily I’m in my 30 day trial, but I wouldn’t recommend this. I’m gonna look for a user-friendly sony ericsson.

  84. phone user
    January 17, 2009 at 11:01 pm

    Ok. So i have had this phone for a while in red and NOTHING has happened! The slider still functions wonderfully, landscpae mode works wonderfully and everything is absolutely positively fantabulous!

  85. matt
    January 18, 2009 at 1:51 am

    I’m looking to buy a new phone and I’ve my eyes on the matrix. I really like it but I’ve heard a lot of problems about the sliding mechanism. Are these problems true, or is It just happening because of people damaging it.

    • Shivanik
      October 9, 2010 at 2:12 pm

      It is a horrible phone,I hate it soo’s fat and it restarts it self randomly and the vibration is soo loud and it’s slides both way and the calling is the worst!! And when it’s one speaker phone it’s so hard to hear and other people can’t hear me ethier! It is the worst phone ever had I would really recommend not getting it!

    January 18, 2009 at 3:41 am


  87. Erica
    January 22, 2009 at 1:31 am

    Matt, the sliding mechanism works perfectly fine for me — even after my friend kept sliding it back and forth at 1000 mph. It’s an overall good phone.

  88. gigglegirlhb
    January 26, 2009 at 12:56 am

    This phone sucks!!! I have had it for about 6 months and have had to take it in to get it fixed 3 times now. It started with the charger. My car adapter charger wouldn’t charge the phone. Thought it was the charger so bought another one, still didn’t work. Then the wall plug charger wouldn’t charge it either. Got it fixed worked for a month. Then the sliding mechanism kept breaking and I had to hold the plug at an angle for it to charge. After another trip to get it fixed finally works but battery only lasted a day had to charge every night. (and no I didn’t use the vibrate function just normal usage)They kept replacing the charging thing at the bottom of the phone. My last straw…Wouldn’t work at all. Woke up in the AM and it was on my nightstand charging all night like every night and it is dead and wont even charge! It worked at midnight the same night. Took it in again…They said the dot on the phone went red which means it was exposed to water! What the ?!&#$ There was no water in sight where it was charged or ever encountered water prior days… and best of all they said they cant do a thing for it since it was “water damaged” DON’T GET THE PHONE!!!

  89. da phone 4 txting
    January 27, 2009 at 12:34 am

    this fone is perfect for txtingholics lyk me;-)

  90. Aremi Pedraza
    January 29, 2009 at 1:25 am

    I TOTALLY LOVE dis phone its awesome!!!!!!!!!..i wanna get it but im not sure what color…so please send me a message on wich colore u like the most…BLUE???…RED??….OR BLAKC AND GREEN??please send me a message on yahoo
    my email is
    please tell wich one is better

  91. I wan't this phone
    January 30, 2009 at 12:30 am


  92. anonymous
    January 30, 2009 at 8:00 pm

    had this phone for about a month now… its awesome. i dropped it once but the only thing that happened was that the back piece came off and the battery fell out… when i put it back together it was as if i didnt even drop it. nothing happened to it and it is still fine

  93. boby
    January 30, 2009 at 8:50 pm

    if u have had any problems with this fone plz let me know

  94. Mike
    January 31, 2009 at 7:11 am

    I just got the phone today and I LOVE IT! However, I don’t know how to change the color of the light on my keypad. Does anyone know how to do that? Please email me at and let me know.

  95. Eric Foreman =]
    February 6, 2009 at 12:12 am

    I want to get this phone for my birthday and ive read alot of reviews and im not sure to get the Pantech Matrix or Samsung Propel,Right now i want to get the matrix but it read it has alot of problems some people say its good some people say it sucks but i like it from what ive read and heard.

  96. autumn
    February 6, 2009 at 12:54 am

    hi my name is autumn and for all of you that have questions just write a new comment or question and i will check the comments everyday i know how to work this phone very very well i can text with my eyes closed and i know this phone from the tip of my tounge please reply back to me i will surely be happy to answer any questions you have for me about the pantech matrix thanka for reading

  97. hannah
    February 11, 2009 at 4:02 pm

    My cousin bought me this phone about three days ago, but since she’s upstate until late tonight, i haven’t gotten it yet. I’m starting to wonder about the quality of this phone, seeing the reviews. Maybe it will work out though. . .
    But i do have some questions though.
    -My cousin decided to purchase the same phone for herself and hasn’t complained yet, but she did wonder about how to remove the bloatware. Is there a way to take this off? Would a hard reset remove it?
    -I’ve seen about changing ringtones and alert tones, and I’m wodering if the alert tones for the text messages are just the standard ten or so like with the LG CU515, or if you can change them and add music for alert tones.
    A few more things came to mind, but i can’t remember them now. Please email me at

  98. kristofer
    February 14, 2009 at 2:53 pm

    Tomorrow, February 15th we’re announcing how you can win a Pantech Matrix, so be sure to check the main page to see how you can get one, along with three other phones as well.

  99. Angelica
    February 15, 2009 at 11:12 pm

    I just got the matrix not even a month ago (black/green). The phone looks awesome, and the keyboard is great, but i’m also having some problems with it. The phone does not hold a charge very long, i occasionally can’t send text they come back in the outbox as unsent, and the camera quality isn’t that good. So i’m trading it in.

  100. Shayna
    February 17, 2009 at 11:18 pm

    I was one of the first people to buy the phone in the store in my state. I got the green and black one. So I’ve had this phone for a while. I have not had a problem yet and this phone was bought what sometime last year. Over 5 months ago. I think it’s great. Easy to text! I don’t have any problems with the sliders or screens. It fell out of my hands a couple of times, but you don’t even know where the marks are. I don’t have anything to complain about.

  101. mike
    February 18, 2009 at 6:21 am

    i have had the phone for about 2 months now i like the phone but the screen all scuffed and scratched from just being in my pocket. another small bug i need to call the company about is every so often a key stops working then a couple hours later its fine and working again. its a good phone but still needs some work

  102. should I get the matrix???
    February 19, 2009 at 1:27 am

    I’ve been waiting to get a phone FOREVER. I’ve had my eyes on the pantech matrix since it came out but I told my friend a few weeks ago about getting it soon and she told me not to. Apparently when she went to get her phone at AT&T they told her that the matrix was crap and all kinds of people sent it back after barely having it. But I’ve read mixed reviews. Some people say that its an awesome phone and that they’ve had no problems while some people say that the slider breaks or the landscape is messed up or they can’t text right or it won’t charge or there calls don’t work? I can’t decide what to do. My friend suggest the quickfire but I’m not into that phone. Is it luck to get a decent matrix? I REALLY REALLY want this phone but if it breaks I can guarantee that my parents won’t get me a new phone. Help? my e-mail is, please give me your opinion one whether I should get this phone or not. I’d really appreciate it.

  103. Helio Ocean 2
    February 20, 2009 at 8:39 pm

    GET THE HELIO OCEAN 2 INSTEAD!!!! SAME MAKER…BETTER PHONE!!! I’ve had two helio phones made by pantech and they ROCK! both in features and in sturdy-ness. AT&T spends more money to cheapify their products so Pantech is going to get a bad name with a phone for AT&T simply because from end to end AT&Tsucks both as a providor and now as a high tech phone company.
    Helio has always put money back into itself as apposed to buying other companies to make itself look big. Virgin did a good thing by purchasing Helio! The HELIO FIN also kicks this phones @ss with 3mb camera instead of this cheese @ss 1.3mb phone. HELIO also has WAY MORE FEATURES!


  104. Simon
    February 25, 2009 at 1:16 am

    What to know about the Pantech Matrix C740 before you buy

    If you want the short version: don’t buy it. If you’re interested in why, read on.

    I will just list all problems I had trying to rank them in some sort of meaningful order:

    1) The quality of the audio is just bad. The speaker is very muffled and only indoors the voice is somewhat intelligible. Outside the whole thing gets much worse because there seems to be a self destructive noise cancellation system that responds very poorly to outside noise. It constantly changes the volume up and down in what results in an impossible phone call. Hard to explain, but I read people with the same problem (which is one of the reasons why I didn’t bother exchanging it)

    2) The good people at Pantech don’t use standard plugs, so I could not use my perfectly good mini-USB headset. I knew that, but I figured I threw an extra $20 at it and just get one online. Here’s the scoop: they don’t exist! At least not from Pantech. There’s a lame model sold only on eBay and other unknown websites. I tried it, the quality was horrible and it actually fell apart in a week. I kid you not. Only BT Headsets are available but those are impossibly uncomfortable and most people avoid them.

    3) The keyboard is actually nice, but the keys might as well be all blank. These people have no concept of designing keyboards with a little contrast. Computer keyboards have very contrasty combinations, mine is white on black. With cell phones, of course, it has to look cool, not actually work.

    4) DTMFs don’t work. I called my phone card, punch my PIN and nothing. Called my phone card tech support: they monitored the call and could not hear tones as I was pressing the buttons. Yes, my DTMFs, are on. I can only set them off. Any other phone with same card works.

    5) The plug is not only non standard, but very hard to use for two reasons: 1) it’s very tight 2) it’s opposite the volume buttons, so you CANNOT plug/unplug your power supply without hitting the up/down, which in turn will ring make your phone ring. Try that at midnight when the baby finally fell asleep.

    Luckily the store took it back and I’m now the proud owner of a real phone!

    PS: to all the manufacturers that think they are so smart using non standard plugs forcing users to own collections of chargers and headsets: the #1 feature I looked for in my new phone: mini USB.

  105. Chris
    March 5, 2009 at 3:59 am

    I have had this phone for 2 days now. I like the phone and everything so far is going good. The only thing I am having trouble with is changing the text message ringtone. I’m not really sure if you can or not but if anyone knows how to do this please email me as I won’t be on this site or probably be able to remember it again.

  106. erica
    March 6, 2009 at 1:52 am

    this phone is pretty good..i;ve had it for a bout a year now and its still in good shape. it acts up sometimes and its alittle slow. aside from that its a great phone. its really easy to just having trouble getting a signature for my texts. al my friends have one and im so mad!. i really need to know. this phone is great i reccomend it for anyone!!

  107. alexis
    March 7, 2009 at 6:49 am

    i ove this phone is the best. Man it has everything you need, i been having it for almost 5 months and not a single scrach, even though ive dropped it more than a gazilling times. i got the black and green. Wel if your thinking of getting this phone go for it man is awsome!!!!!!

  108. taylor
    March 7, 2009 at 10:55 pm

    im going to get this fone fro my b-day and i dont have it, but i really love it. i fell in love with it the first time i looked at it and i told my mom and dad i cant live without it. so im getting the blue. but idk which color i should get. red, blue, or green? i liek blue bcuz its my fav color but so far, ive heard great things about it. Rock On!!!

  109. Lil Bear (Lani)
    March 10, 2009 at 1:40 am

    UGHHH i want this phone SO bad im begging my mom for this phone im on my nee’s someone plz tell me if this phone is great! should i get it? right now i have a black berry perl! and it sucks!
    i saw this phone and i fell in LOVE with it ya so thanks :DDDDDDDDDDD i WANT IT NO NEEDDDDDDDDDD IT


  110. Nikki C.
    March 14, 2009 at 9:35 pm

    I agree, AT&T sucks and they’re being cheap ((even though they charge indecent prices for the simplest things, therefore getting WAY more money out of their customers…)) when they don’t need to be! Seriously, I’m being chrged $40 for unlimited texting, and my friends pays that much for his whole FAMILY’S unlimited texting! And customer service sucks too. I am through with AT&T. But I still really want this phone, even though I’ve heard about how terrible it is ((I’ve heard way more good things about it though)). So I’m having mixed feelings. When it was pointed out that at the top of the Querty keyboard there is only like 3/4 inch of space ((only enough space to type with your thumbnail)) I started having second thoughts. I don’t have big hands, but I’m still somewhat nervous. I have 3 months to decide and save up, and I don’t have a lot of money so I couldn’t buy something that’s like a bijillion dollars. I have naturally bad luck, and if getting a good Pantech Matrix is merely luck, I am SCREWED. Help?

  111. Adam
    March 19, 2009 at 6:21 am

    I got this phone a week ago and like it but I think AT&T is smart I managed to hack it from my micro sd
    with a memory card port form my of and now my music turns off alot and if you go to my music it resets the phone! I’m going to the store tomarow so I’ll try to tell y’all what the problem so you might be able to hack it.Those AT&T guys don’t know there own phones I got a matrix made in tywan (fake) released matrix and now I’m phoneless and I can’t get replacement becouse it’s a fake!! This sucks

  112. Joe
    March 20, 2009 at 1:50 am

    I have had a blue Matrix for about 4 months now. I only expect a phone to be able to do one thing well, make phone calls. Whether it is AT&T’s service or just my bad luck to be in a weak signal area (Eastern NC), this phone fails miserably with dropped calls, weak signal strength, and,in some cases, not letting me place or receive calls because it thinks it is “Roaming”. And now today, my screen has went into whiteout mode. I am done with this phone and I am done with AT&T.

  113. holly
    March 21, 2009 at 4:23 am

    i got my red matrix in DEC. it has been awesome, my 2 yr old has played with it and my 6 yr old plays with it, there are a few scratches on the screen from all the kid play but i love this phone. tonight i dropped it and the slide up to show the keyboard broke now it just hangs there. i can push it back down but when you push it up for the keyboard it pops off again. this makes me sad but it has been dropped alot from the kids and myself so it has been pretty durable, i am taking it back to att tomorrow and hope they replace it. i would personally recommend this phone to anyone. it works great. i hope i can get another one on the same day

  114. Anonymous
    March 21, 2009 at 12:26 pm

    i luv this phone but how long does it take to hold a charge?!

  115. Unsure
    March 23, 2009 at 2:34 am

    I want this phone really badly. I txting keyboard would be nice. I have had a hot pink Razr for about 3yrs and it kinda’ sucks. I’ll be REALLY careful with my phone so it doesn’t break. 😀

  116. ashley
    March 24, 2009 at 2:25 am

    i dont know if i want this phone or not my bday is in about 2 months and i have at&t sonny erricson walkman and i dropped it in the street and it sucks so i dont know wich phone to get PLEASE HELP ME NOW OR I WILL SCREAM!!!!!!!!

  117. ashley
    March 24, 2009 at 2:26 am

    should i get it ????????????

  118. shannon
    March 24, 2009 at 3:17 pm

    I have had this phone for about a week. For the most part I like it very much. I am very upset that I can’t change the alert tone to what I want you only seem to be able to use the ones that come with the phone. Also don’t like that you can’t personlize ringtones to different people. Besides that I have enjoyed using the phone very much.

  119. Hilary
    March 25, 2009 at 8:47 pm

    I am going to get the phone in a couple days, but I’ve been looking around and trying to get as many opinions as I can on this phone, which includes going to different AT&T retailers, and asking around. All together, some have been returned, but that is because the people weren’t careful with them. I personally went into the store, and had the man take one out for me, and after looking at it, there is no way in hell it could be broken “mysteriously”. The phone is sturdy, and sufficient for texting. The people that broke the slider probably broke it tying to slide both keyboards out.
    But that is just my opinion, and I can’t wait to get the phone, and I would seriously recommend it. =]

  120. Hannah
    March 26, 2009 at 10:00 am

    heyy im thinking of getting this phone and i realllyyy want to know if its any good…. and does at&t still sell it? i heard mixed reviews so any definant answer would be great thanks!!!!

  121. nick ii
    March 27, 2009 at 7:08 pm

    hey i reaaly want this fone my dad said he was going to get it for me in black and green ive read alot of comments ive looked on youtube and wikipedia and i cant wait to get soon

  122. Cara wants this phone
    March 29, 2009 at 9:48 pm

    I reallllyyy want this phone. I’ll probably be getting it soon, maybe within a week or so. I’ve looked up so much stuff on it, looked at all the reviews, and it seems like a pretty good built phone. I think the dual slider is perfect for me, since I like phones like that & I’m beginning to text more.
    I really don’t like reading the bad comments but there are some people that have it & have had no trouble with it? SO I hope that when I get the phone it just doesn’t break on me right away….Of course, I will be extra careful with it.
    Right now I have the Razr V3xx (pink) , and going from a 1 year old flip phone to a brand new dual slider is big to me. The phone just seems so cool, and I hope I don’t have to many big problems with it. It seems so great, I’m really excited!
    BUT can you answer some questions for me? Where did you buy yours at, Store, or (whats cheaper??) Does the battery hold last good? Is the keyboard durable, and is it really always falling off?? (idt soo..but idk)

  123. emily
    March 31, 2009 at 6:06 pm

    EMILY ?

  124. Cindy
    March 31, 2009 at 8:02 pm

    I have had this phone since September 2008. I love it! I text my kids all the time and the range is perfect. I do have 2 text messages that have been stuck in my outbox for almost 2 months now that I cannot delete. Has anyone else had this problem? It does not affect any current received or sent text messages but these 2 just won’t go away. If anyone has had anything like this with their Pantech Matrix and could fix it, please email me at I took it to the AT&T store at a local level but they couldn’t figure it out either.

  125. Kay
    April 2, 2009 at 6:06 pm


    I bought 2 of these phones last fall when they were first released, one for each of my kids. We had been waiting for an AT&T phone with a qwerty keyboard that wasn’t a smartphone so were thrilled to see the Matrix.

    The kids both love their phones. My son has had a couple minor technical issues (mini SD card had to be reformatted is one), but no deal breakers. My daughter has not had any troubles at all.

    I am happy that they have phones they like, but I am very unhappy about the POOR QUALITY OF MICROPHONES in these phones. I CANNOT UNDERSTAND what they are saying … sounds like the sound is coming from a broken or poor quality speaker, really tinny-sounding. However, it’s not the phones on the receiving end. The problem started when they started using their phones and it occurs regardless of which phone/handset I am listening on and only when they are on their cell phones. My daughter swears it’s just me who can’t understand what she is saying, but then she also says that her friend’s mom complains that she can’t understand her daughter, either, who also happens to have a Matrix.

  126. Cara wants this phone
    April 2, 2009 at 9:04 pm

    I’m getting this phone on April 15th!! :]

    I’m super excited! I’ve wanted it for like a month, & I’m going to the AT&T store and trading in my old phone for this one!!!! (although they said I could keep my old phone :] ) I’m happy my contract is running out so I can get this :]
    It seems like an awesome phone. & not alot of people seem to have trouble with it……
    If you’ve had any specific trouble let me know. ;]

    Thanks 🙂

  127. Megan
    April 4, 2009 at 4:44 am

    Hey omigawsh i am getting this phone on Sunday. I am 12 years old and it is my first phone!!! (My parents just didnt think it was “necessary”.) It looks amazing and it will be awesome to hav a QWERTY keyboard! I am also excited about all the picture options. I am aware that some of the phones’ sliding mechanisms break really easily, and I will try to be as careful as possible. I am also reeeaaalllyyy excited about stupid simple stuff that every phone has, like ringtones and picture backgrounds and all of that lame simple personalization stuf!!!!!

  128. cristy
    April 5, 2009 at 2:21 am

    omg i hav dis phone but my mom wont give it to me yet im excited though i got blue is tht a good color ???

  129. Megan
    April 6, 2009 at 10:33 pm

    Hey guyz! i got the matrix and let me tell u it is ahhh-mayy-zinnggg!!! it is soooo easy to txt ur friends and all the pic options are so cool and theres a ton of stuff thats totally awesome!!! i got it in blue and i am planning to bedazzle it in silver rhinestones. im glad i can vote for American Idol now, but one pet peeve is that u hav to go and do four steps to send stuff to a contact that u havent memorized. BLEH! oh well it is the best fone ever i recommend it to anybody!!! all my friends are sooo jealous.

  130. peach
    April 8, 2009 at 9:19 pm

    hey i got a pantech and i tryed to text and it keeps saying network out of order and it sucks

  131. Casey
    April 11, 2009 at 11:49 am

    I’m thinking about getting the Matrix. I would really like to get it. However my mom was looking at all the reviews and saw that when you put it in your pocket, the keyboard locks but it calles 911. has any one else had this problem?

  132. Aaron
    April 11, 2009 at 7:55 pm

    I didn’t see XM Radio on my Pantech like the reviewer had. But to some people saying that you can’t customize a ringtone per person, you can. You just have to go to your contacts, go to edit then scroll down to where it has ringtone and you can set it there.

  133. Aaron
    April 11, 2009 at 7:57 pm

    haavn’t had that problem casey. I’ve had my phone in my pocket and after the default settings it goes into lock mode meaning you have to press a series of two button to get it unlocked again.

  134. natalie
    April 11, 2009 at 9:33 pm

    i just got this phone the other day.
    so far no problems the phone is great.
    i think the key board is just a little small
    BUT i think the raised buttoms keep it from being tough to text
    i actually text faster on this phone then anyother phone ive owned
    & ive been through a hell of alot of phones.
    i really like the weight and width of the phone.
    and my sliders work just fine.

  135. taylorr
    April 12, 2009 at 6:12 pm

    im looking into getting this phone. Im currently using the old 8GB iPhone and we’re having to ‘down size’ with phones due to the very pricey cost. Im very pleased with almost all the reviews ive read, however i do have one question:

    As far as sending and recieving picture texts, is that problem? I read a comment earlier saying that they could send a picture, but not receive one.

    With the iPhone I didnt set my email account mostly due to the fact I dont email a lot, which meant I couldnt send or receive pictures. With that saying, I would enjoy a phone where I could easily.

    So ya, is sending and receiving pictures a problem?

  136. joe
    April 13, 2009 at 1:12 pm

    hey i have the pantech matrix it is a nice phone but i have 1 problem with it =(
    when i go 2 send a pic as a message it says massage failed all the time!
    when i go 2 retrive it it says failed 2 retrive pic is there something wrong with me or the phone???
    plz e mail mee if u no wat i can do my e mail is

  137. fred
    April 14, 2009 at 2:10 pm

    i have the pantech matrix and its alright but know i wish i would of waited and gotten the samsung impression

  138. James
    April 16, 2009 at 2:55 am

    I was really hoping you would provide a video of the texting interface…

  139. nat wolff fan 08
    April 17, 2009 at 6:35 pm

    hi im autumn and i have the red pantech matrix but the only thing about it is that that wont let me transfer pictures on to my memory card but the rest of the phone is really cool i hope i keep for a long time or until there is another phone that comes out that i really want but i want the quickfire for christmas i heard thats a really good phone.

  140. autumn
    April 17, 2009 at 6:38 pm

    i love the naked brothers band

  141. Alexandria[:
    April 18, 2009 at 10:47 pm

    i have had this phone since christmas and i think it is great. i probably send about 200 hundred texts on a normal day (of course because im a 13 year old girl haha). i have dropped this phone a few times – once while i was running and it fell about 3feet onto concrete and it still has not broken. the only problem i have had is about once or twice a month as i am recieving a text the screen will go black but it is still on and all i have to do is remove then replace the battery. i also do not know how to get music onto it from Windows Media Player – i have bought the USB cable but when i plug it into computer and do what the little instruction book said nothing happens D: if anyone can help please email me at and i also have the MicroSD card but nothing happens when i put that into computer either.
    i hear about people having problems with things falling off but i have had mine for 4months and no problems, so i would recomend it but maybe before you buy it ask if you can hold it and see if hinges feel weak or something.

  142. Jen
    April 26, 2009 at 6:02 pm

    okay, so i got water damage on my phone, and the little dot turned pink and the qwerty keyboard wouldnt work, so i took some white out and fixed it! they didnt know i changed the color

  143. Conner
    April 27, 2009 at 8:52 pm

    I really want to have this phone. The last phone that I had was a silver razr and it was sooo slow! I am getting this phone in a couple of days though!! Go wirefly!!

  144. Angelica
    April 28, 2009 at 2:19 pm

    I got the Matrix in December and loved it until this morning. The phone alarm went off like it is set to every morning, but the screen is just white light. With all the bad reviews on this phone I will be exchanging this one today.

  145. klaire
    May 2, 2009 at 9:27 pm

    i have the black and green matrix and i love it! ive had it for a few months and have had no problem with it.

  146. Cristen
    May 10, 2009 at 4:38 pm

    Yes, you CAN change the ringtones for diffrent people if you save their number to the Phone, not the SIM. You can also change the texting ringtone, but you can’t change it for diffrent people.

  147. Trevor
    May 16, 2009 at 4:57 pm

    GREAT fone easy texting!

  148. Glenda
    May 27, 2009 at 2:49 pm

    Just thought I would share… I’ve had to replace this stupid matrix 3 times since Christmas through warrenty. screen goes black and have to re-boot the phone… this happened twice!
    Yesterday I was outside talking and because of the humidty – condensation developed under the screen… IT WAS NOT RAINING… guess what — little dot in the back turned red so warrenty is voided…
    I have offically been ripped off now… AT&T wants me to pay my $50 deductable and will only replace it with a Matrix… NO WAY

  149. M.J
    May 29, 2009 at 4:52 pm

    I Have A pantech Matrix And My Message Alert Only Plays For 3 Seconds how Can I Get It To Play Longer “BUT” this website Does NOT Help Me AT ALL ” ” So Can Someone Just PLZ Tell Me How To Get It To Play longer PLZZZZ Cuz I Went On That Web Site And It Was Not Heplful And I Dont Want TO Have To Download Anything I Just Need SOmeone To Tell Me How To Do It PLz

  150. Maryam
    May 30, 2009 at 2:53 pm

    omg i just got this fone this is such a good phone i love it and its so cute! none of the parts came off yet only becuse im always careful with it and it charges so fast but dies out soooooo slow wich is great! i charge it every night and for all of you who have problems or qeustoins look in the matrix manual!

  151. Alley
    June 3, 2009 at 3:16 pm

    Ok i do NOT recomend this phone i had it for 3 days and then one of the buttons stoped working……because of that i couldn’t hang up my phone and i CAN NOT turn it back on now and the keyboard is always typing different letters then what i want it to type…….WORST PHONE I HAVE EVER HAD!

  152. Anna
    June 11, 2009 at 4:16 pm

    ok… i got this phone for my birthday a couple of days ago and i absolutely love it! it works just the way its supposed to and is very easy to txt on. i recomend to anyone looking for a good txting phone! it is perfect!

  153. Anonymous
    June 12, 2009 at 1:33 am

    Pantech Matrix sucks, I had one for four months before it’s slider to reveal the keyboard started getting all wobbily. I upgraded to the first generation iphone and gave it to a friend when it broke… right in front of us.

  154. Jackson
    June 12, 2009 at 4:12 pm

    i recently got a matrix and have been thrilled with it until recently. a piece on the inside has come lose and it will not slide to reviel the full keyboard. i dont know what to do!

  155. Tiffany
    June 13, 2009 at 5:19 pm

    I’ve had this phone for a few days now, and i love it. I havent had any problems with it whatsoever. but is you arent very good at figuring out digital gadgets, i wouldnt reccomend it. is a little tought to navigate 4 someone who isnt very good at it. I’v figured out how to do pretty much anything with it, but the wireless bluetooth connection to my computer doesnt work. i dont know if its the computer or the phone though, so yea. but i can easily text, send emails, snap photos, videos, and i also figured out how to record your own ringtones/alert tones. if anybody needs help with this great phone, im the one to ask. just email me at if u need any help with the matrix 🙂

  156. Rachel
    June 14, 2009 at 8:02 am

    I have had my Pantech for about a month and it preforms beautifully. The full keyboard makes texting a breeze and the sound quality is excellent. Sliding the phone is simple and convenient.I have had no problems with this phone. I am very satisfied.

  157. trust me
    June 19, 2009 at 8:09 pm

    it is a great phone, but the battery life sucks

  158. kay
    June 24, 2009 at 11:16 pm

    i am getting this phone in a few days the videos really helped thanks

  159. love it
    June 26, 2009 at 6:16 pm

    i love my phone it is the best one anyone can ask for the battery is great and in 5 minutes the battery is half way charged, you would have to be a freak not to like it

  160. annemarie
    June 26, 2009 at 9:05 pm

    I’m getting the phone before school starts this summer. I have another phone with a keyboard but it got scratched so my parents said they will buy me the pantech matrix it will still have the same number and everything. I’m scared by some of your reviews but im gonna be really careful with it. my friend has it and nothing has happened to it soooooooooooooooooooo hop nothing happens to mine. I’m getting it in red and so far my friend says it’s awesome. I’m really excited about this phone but i’m going to follow my heart. I know im very dramatic. Please give me suggestions of any other phones. I like keyboards, thanks.

  161. Taylor
    June 29, 2009 at 6:18 pm

    I’ve had two of these phones in the last six months… the first one the slider came off and now the qwery keyboard doesnt work past the first row… does any one know how to fix this?

  162. Anonymous
    July 6, 2009 at 7:10 pm

    i have had this phone for maybe 2 months and sometimes when i slide it open in either position, the screen wont load. its just black. keys will light up, but screen wont load. audio sucks and it wont hold a charge more than a day. SUCKISH PHONE.

  163. Maddie
    July 7, 2009 at 2:47 pm

    There used to be a problem with the matrix. The phone used to break but that was only when people were playing with the keyboard. Like when your waiting in line for something you just casually flip the keyboard open and close over and over. Thats bad for the phone. But what they recently did, i heard this from my good friend at the atandt store, is they sent all of them back and fixed the problem. I have the red matrix and it is a really good phone. It has GPS, a radio, you can get music, and many other things. Plus it slides and thats a really positive thing about it. I recommend this phone to anyone that wants it. Dont get the propel. It is the same price as the matrix and it sucks. Its cheap to! I hate it. Go with the Matrix. And dont worry it wont break they fixed that.

  164. Kaley
    July 8, 2009 at 3:57 am

    I agree! Do not get the propel, I had it for only 3 months and many pieces started breaking off and it cracked very easy. Eventually, the buttons on the phone just stopped working and it broke all together. I am thinking about getting the matrix and from what I’ve read, it seems like a pretty reliable phone.

  165. Jacob
    July 23, 2009 at 5:46 am

    I do a lot of outdoors stuff- hunting, fishing, pasture riding, etc.- and I need a phone that’s going to go through the steps without busting a screen or falling apart. Of course, being outdoorsy doesn’t mean we can’t have cool technology. Is the Matrix a good choice for me?

  166. Gina
    July 28, 2009 at 4:32 am

    The problem with the slider coming off was fixed. There used to be a metal braclet punched to the plastic underside of the qwerty slider. These were recalled because they kept coming off and the phone redesigned with a solid plastic slider. I had one of the new ones and loved it. Unfortunately, I dropped it in the mud and the warranty was void because of water damage. $279 for a new one. I bought a new one on ebay and thought I got a good deal, until the thing came apart after 2 weeks. Come to find out – some companies bought the lots of recalled Pantech Matrix and were selling them as “brand new with no battery cover.” I guess this was how the recalls were sold to them. Yep, I got one with the metal slider bracket. I went to the AT&T store and a very nice salesman showed me how to glue it back. I had to reglue it a couple of times, but the phone worked great. Just had to baby it. Prior to dropping it in the mud, the redesigned one worked great. I even dropped it from about 12 feet up, onto concrete, and it didn’t do anything but put a little scratch on the corner where it hit. It was very sturdy. The one with the metal bracket was a totally different story. Had to really be babied and reglued if dropped. I just kept it in a case. As long as you get the new version, it’s a great phone. It is hard to see the letters/numbers on the keys, but you get used to it pretty quickly. At least I did.

  167. Hi
    July 30, 2009 at 3:55 am

    Im going to get this phone in a few weeks and the videos and sometimes the comments help alot.

  168. kasey
    July 30, 2009 at 4:01 am

    the videos help. THANKS!!!

  169. jv
    August 4, 2009 at 8:35 pm

    my ringtone does not make a sound when i get a message how do i fix this?it just makes a loud bleeping noise

  170. Marissa
    August 6, 2009 at 12:10 pm

    i am 11 years old and all my friends have cell phone and all of them are bugging me about it. now this cell phone looks amazong and all of the people out there that CAN get it should get it i dont have enouph money for enythang!!

  171. Marissa
    August 6, 2009 at 12:11 pm

    i want this cell phone

  172. piggy wiggy
    August 8, 2009 at 5:01 pm

    My green matrix is doo doo the keyboard slid off and about 2 months later i couldnt text with it I also get alot off dropped calls! does anone know how to fix the texting problem?!

  173. Ashley
    August 10, 2009 at 11:54 pm

    Heey!! I always wanted this phone, my parents said no and i have to wait till October!!

  174. Ashley
    August 23, 2009 at 12:14 am

    I have the pantech matrix in red. It is without a doubt my favorite phone that I’ve had, and I’ve had my share of phones. The QWERTY keyboard is probably my favorite part about it. This phone is lightweight and easy to use. The talk time and battery life is great also. If you are looking for a new phone I definitely suggest this. I send over 10,000 texts a month and this phone makes it really easy to do. You can text with the keyboard OR the number pad. You can take pictures, videos, and record your voice.. or whatever you want. I got this phone about five months and I honestly don’t think I’ve sent it down. I absolutley love it. GET IT! You won’t regret it 🙂

  175. Danielle
    August 23, 2009 at 12:19 am

    This phone is amazing! Especially for texters. The QWERTY keyboard is great. The camera, video, and voice records work really well!

  176. Amber And Caitlynn
    August 24, 2009 at 4:57 am

    I had the phone for like 4 months, and it breaks so easily.
    Don’t get the phone.
    it sucks.
    My slider came off so many times, and now i can’t even use it..

  177. Kenny
    August 24, 2009 at 5:56 am

    I had this phone for 2 weeks, and i LOVED it. Only problem, i lost it on the city bus… im not getting it back i guess… =[ but it was a great phone, i suggest you people get it.

  178. jp
    August 24, 2009 at 9:47 pm

    ive had a new phone every two weeks for the last two years in search of the right one i think ive found it everything is great with this phone i suggest it to anyone thinking about getting it

  179. Wade
    September 2, 2009 at 2:14 am

    Have had the phone for 2 months. Works great… but I can’t seem to figure out how to upload my media to and from the phone… I even bought the data cable and have a microSD card installed… anyone here know?

  180. May-May
    September 6, 2009 at 10:33 pm

    I have this phone and i cant figure out how to save pictures and ringtones to my simcard?!?!?!?!?!?! I need gelp ASAP!!!!!!!!!!!!

  181. aubra
    September 9, 2009 at 12:27 am

    i love this phone, when i first got it i changed this color of the bar from green to pick and now i cant remember how to change it back.

  182. danielle
    September 18, 2009 at 1:29 am

    ok so i broke my phone and cant see the screen. can somebody walk me through the steps on how to save my contact from the phone to the sim. please include the number on the menu so i can push the button instead of scrolling because i cant see. i would really appriciate it. thanks alot

  183. Julianne
    September 29, 2009 at 12:01 am

    When i was first thinking about getting this fone, i wanted it so bad, nd i ddnt listn 2 any of the bad reviews it received. Honestly, this is the most gay retarded fone everrrrr! Eventually the light on mi QWERTY keypad burned out! IT BURNED OUT! now i have no light! Occasionally it flickers on and wrks only if it wnts 2, but not all the time. THEN! the QWERTY side of the fone jst totally lyk stopped wrking, it doesnt evn ackowledge it! so i can only use the number side of the fone! i hate this fone so much nd im taking it back 2 get the xenon. if ur thinking about getting this fone seriously consider this, bc i thought it was the best fone ever, but itz rly jst a piece of crap. I wish i cud go back nd tell myself wht ik now

  184. anana
    October 5, 2009 at 9:06 pm

    The video really helped out and I am very excited about getting my phone. I hope mine works well, considering all the negative reviews posted. Sometimes it depends on how you treat your phone and the settings you set them on to insure good quality out.

  185. Samantha
    October 10, 2009 at 3:29 am

    I love how all these people are saying their phone sucks, and that stuff isn’t working… That just means you don’t take care of it. I’ve had mine for over 4 months now, and nothings wrong with it, I accually take care of it because I didn’t get insurance. The only reason people are saying ____ is wrong, or *this part* is broken and doesn’t work… it’s complete bull, all that means is you don’t take care of it. To the people who are thinking of getting this phone, I’d say get it, the matrix is an amazing texting phone and has great audio.

  186. loghan
    October 12, 2009 at 9:29 pm

    Wow, so Samantha, your ridiculous. I have had this phone since it came out back in november, and I dont have insurance either so i take really good care of my phones. But this phone still has many problems. The service goes up and down when im sitting in one spot. It says I have full service alot of the time and it still refuses to send messages. Plus when i slide it to the qwerty side with a menu open i have to exit it cause it sometimes it freezes. This is my second matrix, and it still sucks. I would not recommend this phone.

  187. zee
    October 18, 2009 at 10:05 pm

    I have the black and green pantech matrix.The matrix is a fun little phone that’s defiantly a convenience for people who text a lot. my only complaint with the phone is that the battery life is horrible i have to charge it every night and half way through the day my battery is practically dead again! and the slider is a little loose but the phone seems pretty durable, ive dropped it countless times and its still working like a trooper. i would defiantly suggest getting one if you have the chance.

  188. mattt
    October 19, 2009 at 6:32 pm

    ok so i hav this fone…. keypad works but its sooooo fucing glitchy!!!! i cant open i.m. and it has like no memory… i recomend this fone to old people with lots of money….. SO THEY CAN BUY A NEW FONE!!!!!!

  189. Laura
    October 23, 2009 at 11:42 pm

    Great phone! I find the keyboard a little small, but it does the job. Nothing too extravagant, just a basic phone with a little extra!

  190. Scott
    October 25, 2009 at 11:55 pm

    best phone i’ve had just wish i could know how to download the music. out of 10 i give it 100

  191. oshlee
    November 10, 2009 at 11:19 am

    someone please tell me now to get my ringtone for texts to play longer as well and also how to delete a message stuck in outbox?!?!?!?!!?! email me with any info at

  192. q
    November 12, 2009 at 2:12 am

    can some one tell me how to make ur ringtone ur text tone?

  193. Anonymous
    November 14, 2009 at 7:29 pm

    This is a great phone. I’ve had it for nearly a year, and have had no problems with it whatsoever. The only thing I don’t like is that the text ringtone only allows for about 4 seconds of audio and it vibrates very loudly. I drop it all the time and it never breaks. The older models broke because of a manufacturer issue, but my phone works great and is very sturdy. I recommend it greatly!

  194. Moriah
    November 24, 2009 at 4:21 pm

    I want this phone really bad. I am getting this on my birthday on december 6th. But I am getting it on my party which is december 4th at the great wolf lodge which is a water park indoors. I CANT WAIT TO GET THE PHONE. MY FRIEND has it and says its’ awesome and I love playing with hers.!!!!!!!!!!!!!!!!!

  195. mauricio
    December 2, 2009 at 8:25 am

    hey i got the blue matrix its a great phone love it but my cell doesnt save images sent by txt mesages does anybody have this proble and now how to fix it?

  196. Jason
    December 3, 2009 at 9:24 pm

    I’ve had 4 of these phones in the past yr and a half. Im waiting for my contract to expire so that I can replace it. All of the phones I’ve had have issues when you switch from the number pad to the Qwerty keyboard, the screen flips about half the time. Also pantech does not make a synch software to synch your phone and computer. So every time I returned the phone all of my Calendar information, notes and some other information all had to be had entered. I’ve tried a few different types of software Ive found on line but havent found the right one yet. Also if your not really gadget minded the phone is hard to navigate. I’ve also had a number of issues not being able to save pictures I’ve recieved in texts even from other people with the matrix.

  197. bobby
    December 16, 2009 at 12:18 am


  198. Jennifer
    December 18, 2009 at 9:29 pm

    I absolutely hate this phone! Im really surprised to read so many good comments about it!
    Ive had my phone for a little over a year and Ive tried to just deal with it but it freezes constantly and shuts off… maybe thats just a defect in my phone but its awful… the sound when someone calls is wonderful the clearity however isnt that good… sounds far away or like theres not good reception!
    The camera is ok… but has to be really lit well or the pic wont turn out and I like the video i think it does a good job! I ABSOULUTELY LOVE THE FULL KEYBOARD! thats the best part.. i am a MASSIVE texter so its great! so overall quality its decent, i drop my phone quite a bit and its NEVER cracked!!
    Well thats my opionin, hope this helps someone!

  199. ron
    December 23, 2009 at 3:26 am

    I’ve had the matrix for a year and i can’t wait to upgrade. i mean the matrix is alright, but to me it’s soooooo boring. Theres really nothing cool about it except it slides both ways. I really only use it for texting but it would sooo much better if it just had more features.

  200. Alexis D
    December 24, 2009 at 5:19 pm

    I have the matrix in blue it is a great phone. did u kn its meant to slide over to the qwerty keyboard and from there it can also slide up, at the same time. so it can be opened up or over or both at the same time. it would be cool if it were touchscreen to tho. it shows it sliding both ways at once on the box, so i tried it and yes it works qwerty keyboard and phone key board at the same time. it is a pretty sweet phone.

  201. k
    December 29, 2009 at 8:35 pm

    DO NOT get this phone. Front panel detaches from keyboard within a month of use without misusing it.

  202. Nicole Fortune
    January 1, 2010 at 10:20 pm

    I recieved this phone for Christmas of 2008. Soon after I started having trouble with the phone recognizing the charger. I contacted the warranty dept. and was sent another charger. Then in Nov. 2009 the same problem occurred. This time warranty sent me a new phone, charger, and battery. After about two weeks the phone would not charge, so the warranty dept. sent me a new battery which took 2 weeks to get here. Got the new battery 12/31/09 and let it charged for 7 hours straight. The battery was 2/3 charged from the get go but after a day at work was almost dead. After letting it charge all night long, I woke up to a completely dead battery… I cant wait to switch phones… why am i paying for them to keep sending me broken stuff!!!!

  203. Abbey
    January 2, 2010 at 4:16 am

    This phone is really good for about 8 months. But then it “got wet” and would not read that I had a simcard inserted. I brought it in and of course it was my fault, I did nothing to get it wet, my friend also has the phone and after a year it did the same thing. It gets loose and is not very sturdy after a while. I think it has electrical malfunctions or something, like glitches, it always had them but got a lot worse with use.

  204. hi
    January 9, 2010 at 3:34 am

    i have that PHONE!!!!!!!!!!!!!!!!!!!!!! i <3 it…

  205. January 18, 2010 at 10:57 pm

    I am going to get this phone really soon
    does any one have any things to watch
    out for? 😀 i <3 the look!!

  206. KP
    January 26, 2010 at 5:36 am

    This phone is amazing! I have it and i LOVE it. I always get compliments on it. Its an awesome phone and the design is really cute

  207. Brittney Shortt
    February 6, 2010 at 2:54 am

    I HATE THIS PHONE!!!! at first, i love it! i am a massive texter, i am always texting! but after a while, this phone’s glitches started showing up. both keyboards arent supposed to open at the same time, and mine does. the vibrater is really loud, so i have to turn the vibrator off during school. 🙁 it also turned off/on by itself. and even with the lock, it still butt-dialed people. the camera doesnt have a flash on it. you cant put a signature on your messages, and i still have yet to figure out how to set up my voicemail (but that may not be the phone?). the screen and back show fingerprints really easy and the front gets scratched easily too. i’ve read many reviews about the phone not charging, but i havent had that issue, yet. i’ve only had my phone for 4 months!!!! IT SUCKS! I WOULD NOT RECCOMENT IT! AT ALL!!! unless, by some wierd defect, you can stand glitches in a phone….and constant ones at that. hope that helped!!!!!

  208. Alexis K
    February 19, 2010 at 12:38 am

    I’ve had this phone for about a year and it sucks!
    it always resets itself or just goes black.
    it is the worst phone i have ever had.
    i am upgrading to the iphone so i am excited!!! <3 <3 <3

  209. Sarah
    February 21, 2010 at 7:07 am

    I bought this phone about 10 months ago. The first one actually kept ‘resetting’ itself, usually about 1 of every 10 times I would have the qwerty keyboard slid out (either I would be texting or on the internet). The screen would just go to this white AT&T screen and restart itself. Then it takes another few minutes to fully allow you to use it. If you tried to make a call right away, or text, it would tell you “Emergency calls only.” So I exchanged it for the exact same thing. After a few months, that one started doing the same thing, restarting itself when I was either texting, or online, always with the qwerty keyboard out. This problem has been getting worse over the last few months, happening more frequently. I’ve been considering finding another phone because of it. The service is ok. Sometimes it gives me trouble in a spot where I know I should normall have service. The keyboard is not all that easy to use, I think because the keys are a little slippery. Your fingers seem to slide over the key you need to push, so it’s not that great of a phone for texting. Also, there’s a weird issue with texting that I have noticed: you can’t resend the same message to another person. Other phones I’ve owned have had the ability to copy a message you just sent and send it to someone else. Today I have decided I’m DONE with this phone. Out of nowhere, it just loses all connection. I could not text, could not get online, and if I tried to make a call, it told me “Emergency call only.” I tried everything I could think of: charged it for a while, took out the battery and put it back in, turned it off and on a few times. Nothing worked. I don’t drop the phone, I take care of it (I’m a 26 year old adult, I understand this concept), and I charge it every night religiously. It’s now been completely useless for about 12 hours. Basically, it’s a piece of crap watch to me at this point. I have been online searching for a solution and haven’t found anything. Before this phone, I would keep my phones for 1-2 years, average. They’re not supposed to last just 10 months. I’m about to flush the damn thing down the toilet. Although I haven’t had all of the problems I’ve seen listed here, I would NOT recommend this phone.

  210. February 22, 2010 at 3:44 pm

    I had the pantech matrix and i am not happy with it at all. Nothing is good about this phone and if you slide it both ways at the same time the phone will get messed up after doing it a few hundered times. I am not happy at all. If you buy this phone you will look like a loser because i did, all of my colleagues laugh at me. I feel so embaressed to talk on my phone. One time i even started crying and i ran home to my mom and she just started laughing so then i went to my basement house and i read a captain underpants book and now i am all better, but i cant get a new phone because my 67 year old mother won’t let me.

  211. Cami
    March 12, 2010 at 10:28 pm

    I’m having the same problem as Danielle. Can anyone post the actual numbers you would need to press when scrolling through the menu options in order to pass contacts from the phone to the sim card? I would greatly appreciate it!!

    • Joy-nelson
      December 16, 2010 at 6:29 pm

      Go to address book or press 8 on keypad, then go to contacts or press 1 on keypad then click on(select) then go to any name in your contacts then click on (options) you can scroll down to 9. copy and move or use keypad 9, (6 is for deleting and can delete off SIM too) then you’ll be given 3 options: 1. move to phone 2. copy to SIM 3. copy all to SIM You can scroll down or use keypad 3 Not sure if you still have phone or already got said info., but hopefully this will help and others too with same problem. so that would be 8 1options 9 3 to copy all to SIM card…

    March 14, 2010 at 5:15 pm

    i really really like and want this phone, but after reading all the horrible comments abt this phone…im not so sure anymore…if you get this phone w/ a contract and sumthing goes wrong w/ it, can they replace it?

    also, it seems like there are more good comments than bad, but…

    • Anonymous
      January 4, 2011 at 3:20 am

      This phone is actually really good! I havent had any problems with this phone at all. Eve though many people it seems to have problems I highly recommened it! And yes you can replace it,which is very helpful just in case.


    • Phone lover =)
      February 4, 2011 at 6:18 pm

      My husband has had one of these phones for almost 2 years and Its been a great phone. He has dropped it too many times and hes worked in 2 places in a shop and gotten grease on it and dropped it there to lol.. but hes had NO problems at all with this phone..Plus I even washed it in the washer, it went through both cycles and came out he took it apart and let it dry. After a few days he put it back together and guess what,?? It works, the only thing that is wrong with it is it drains the battery now, but overall I would have to say that this is a really good phone!!

  213. Miss Neva!
    March 22, 2010 at 8:31 pm

    Okay, so my SIM card messed up. The solution to this was to get a new one and use my friend’s old phone (Pantech Matrix) cuz he’s getting a new one, and it’s better than the Samsung A167 I had. I just got my phone last night. I like it, and I haven’t had any problems with it so far except that I can’t customize the shortcuts the same way I’ve been able to customize the shortcuts on all the other phones I’ve had. I got it pre-scratched and haven’t dropped it yet, so I don’t know how easy it scratches yet.. After reading some of the negative things posted here, I’m not sure if it’ll really last or not yet.. This is my seventh phone in about two years, so I don’t know if it’ll last too long anyway.. So far, it’s the absolute neatest phone I’ve ever had, and it’s pretty awesome.. Hopefully it stays that way.

  214. Ronald
    March 23, 2010 at 4:06 pm

    I have this phone and I love it. I recently got it after they recalled many of the black/green ones. Only problem, I cannot set up a voicemail. I call my voicemail, record a personal no answer greeting, and still it does nto work. It goes to some recording saying that the wireless customer you are trying to reach can not answer the phone… It’s very annoying… Other than that, it’s a great phone.

  215. Bobby
    March 26, 2010 at 9:56 pm

    This Phone Suks ITs Horrible. i had it 4 six months. when i first got it it was ok but after 2 months it started shutting down on me when i was txting my friends
    then when it turned on again it would take like 5 minutes to load everything its battery power suks i charged it for the night and when i woke up the battery was almost dead AND I PLUGGED IT LIKE ITS SUPPOOSED TO. also the keys are too small, u cant do a signiture for txting, no video background,ringtones are hard to change. and there is more roblems with this phone. they stopped selling it at at@t and my phone is like almost broken cuz of the sliding i did all the time and if i break it i get a differ phone exept crappier but i dont think any other phone would be as crappy as this phone. if i could sell it i would and just go into a plan but im in a family plan and i cant change to verizon 🙁 So 4 all the ppl out there DONT BUY THE PANTECH MATRIX!!!

  216. DeUndra
    April 5, 2010 at 1:52 am

    Omg I have had three of these phones since Christmas and AT&T aqnys me to pay 50 dollers because of something and it sucks my screen went black all three times and it’s not all dat good

  217. Dakota
    April 19, 2010 at 4:05 am

    Well I’ve had this phone for about 6 months and I love it but I also hate it for multiple reasons.
    I will explain.
    I love this phone because it is a dual slider and has both the numeric keypad for quick dialing and one handed texting and the QWERTY keyboard for faster and easier texting. It has a Micro SD card slot which is very awesome to me because I’m a normal 17 year old guy I love my music. it also has a pretty good battery life. I text almost all day long (between 200 to 500 texts a day) and yes I actually have a job and get something accomplished. That was before I got my job. It is also a very durable phone. I work construction and on top of that I also take my anger out on my phone a lot of times. This phone has put up with a lot of abuse. I’ve thrown it, dropped it, kicked it, punched it, and pretty much anything else you can think of and it still works just as good as it did when I bought it.
    That brings me to why I hate this phone. I don’t know if it’s just this particular phone or not but it has a bunch of internal software problems. The main annoying thing is the fact that it’s slow. the best way I know to explain it is it’s like an old computer that doesn’t run very well. It takes forever to load and send texts a lot of times. Another thing is that it has this thing where it loves to just out of the blue. Especially when I’m in the middle of a text it takes me back to the start up screen with the blue bar on the bottom and deletes the entire text and I have to start all over again. One more thing is once I got a good amount of music on my SD card my music player wouldn’t load anymore. I can still listen to all my music and everything but I have to go into My Stuff and go into audio from there and find everything from there. Last but not least the text ringtones only play for 3 seconds which really annoys me. It would be nice if you could choose how much of the tone it would play. But you can’t have everything I guess.
    Oh, one more thing I have heard a lot of people complain about the thickness and small key size but really it’s not that bad. No matter what you’re used to in a phone it won’t take any more than a couple weeks max to get used to it.

    I hope this review was helpfull and if I missed anything or you have any questions I don’t get on the net very much but feel free to text me at 217-454-0283 (Don’t worry I have unlimited texting) and I also will not stalk you or anything creepy like that. I’m just trying to be of help to those who need it.

    Well have a good day.


  218. Melissa
    April 20, 2010 at 12:36 am

    I have had this phone for about 4 months. I absolutely HATE

  219. Melissa
    April 20, 2010 at 12:39 am

    I have had this phone in black and green for about 4 months. I absolutely HATE this phone. People can not hear me when I talk and the phone is full of static. It is the worst phone I have ever had. My phone says that it has full signal and is also fully charged, so it’s not an operator error. I HATE this phone. There is no way in the world I would recommend this phone to anyone. Had I not just upgraded in December to get this phone that I thought was “so wonderful”, I would be trading it in first thing in the morning. Do not buy the Pantech Matrix, it’s awful and did I mention I HATE this phone. I am 27 and have had a considerable amount of phones in my life, and this is the worst.

  220. i love LOGAN
    May 11, 2010 at 6:21 pm

    I am supposed to get this phone some time this week and it looks TOTALLY amazing but you people up there say its a piece of krap but i dont care ill give it a try, hope its worth $50 off ebay!!!! e-mail me! need all the help i can get

    ~ilove LOGAN

  221. 123nlc
    May 16, 2010 at 7:05 pm

    great fone! do you know how to put a signature????????!!!!!!!!!!!!!!??????????


  222. Jillian
    June 16, 2010 at 1:43 am

    So, I’ve had this phone for about a year and a half. I absolutely hate this phone!
    The phone itself restarts randomly if you are using the keyboard, the phone drops calls, the phone slides both ways at one time (When I’m pretty sure it isn’t supposed to :/) and it has super crappy signal! I don’t know if I am the only one for this to happen but has anyone’s phone ever just played your messaging ringtone to play more than it is supposed to? I’m not entirely sure if it is a problem or not.

    • Radsk8r92
      October 6, 2010 at 1:45 am

      not with the ringtone, but have you had it do the restart thing an it dletes your stuff or when you tturn it off? its happened to me like 5 times an it restarts constantly. right now its locked me out of text messaging for the past TWO HOURS. hate this phone.

      • Wardchris
        October 11, 2010 at 2:33 am

        mine did that too. Like its really pissing me off when it happens. like ill try to restart or turn it off to charge and when it comes back on all my messages and everything is like two days old and just randomly delete my if you find away to fix it let me know

    • Alix
      January 28, 2011 at 10:26 pm

      That’s what happened to me! My phone right now is sooo slow and randomly restarts for no reason. It also deleted all my messages and wouldn’t let me text.

  223. July 13, 2010 at 6:32 pm

    Hi I have had the pantech for almost a 2 year and my contract is almost up think god becausei dont know if anyone else is having this problem with the phone but i only had it for about 4 or 6 months at the time and a lot of my keys were not working most of the time i went to txt on the full keybored and i was in really good shape and everything so i took it into the AT&T store and they told us that we had to call this other number so we did and they told us we would have to pay $200.00 if it had 1 little skratch and we are not going to send it in and pay $200.00……….. then no one can hear me on the phone at all i alway have to call from another phone cuz i cant hear people and they cant hear me…….It will turn off by itself and everything!!!!!!!! I HATE THIS PHONE!!!!!!!!!!!!!!!!!!!!!!

  224. Kyle
    July 21, 2010 at 9:26 pm

    I have this phone and the screen is black and doesn’t work it suck really bad

  225. awesome
    July 29, 2010 at 6:55 am

    i have had this phone since December 25, 2008
    i have loved it and nice small i text ALOT and the QWERTY board is nice i never us the other one would be nice if it was touch screen have fun with it andi threw mine at a wall and its fine (dont try it) my friend threw hers and it broke (she did not have the same phone) I LOVE IT

  226. Tiffany
    July 30, 2010 at 6:03 am

    Hey, I’m back. I’ve had this phone for a little over a year now, and it’s still working great. (I have been VERY hard on it, and it hasn’t even broken.) The screen is severely scratched and it has some minor dents, but that’s about it. I haven’t had any problems. The only annoyance I have found with this phone is that sometimes when I take too long to write a message, the phone will restart itself and I lose my whole message. (Anyone else have that problem?) But other than that, it’s great.

  227. August 22, 2010 at 2:21 pm

    so i have had this phone for almost a year and i used to love it but no when i try to send a message it says network out of order…i tried calling the at&t store but it was acting reaally stupid which made me very mad…this phone is good but u will have alotta defect

  228. Sami
    September 9, 2010 at 1:38 am

    Hey i liked this fone when i first got it but now I don’t like it! moist of the time I will have full sevice and my textmessages wont send or my calls wont ocme in it drives me insane!!!!! and I dont know about anyone elses but when i slide mine it is very lose and when it vibrates it is really loud!!!
    ~~~hope this helps~~~~

  229. cj
    October 9, 2010 at 10:36 pm

    does it require internet

  230. Wardchris
    October 11, 2010 at 2:31 am

    So its been sometime i have had this..the durability is good i probably have dropped it more than usual but thats about the only good thing. Now the battery sucks and drains sooo fast and then this phone will freeze so i will have to restart it and then my messages will be gone. Its like only shows information like two days ago when it turns off then back on. so this phone is only good for like 5 months then it turns to hell

  231. Urby
    November 20, 2010 at 5:15 am

    I have had the Matrix for over a year now and have never had an issue with it sliding out both ways, the slider breaking or falling apart, weak signal (unless I am somewhere that I expect a weak signal like an elevator or on a road trip in the middle of nowhere), dropped calls, the phone not sending messages (unless like I mentioned I am in an area where the signal is bad), doing too many chimes, randomly shutting off, or anything like that. I do have issues sometimes with battery life, but I am online a lot with the phone. It has taken quite a beating since I got it with pretty much constant use and having accidentally dropped it several times, and I still don’t have issues with any kind of malfunction. I would get another one if I weren’t switching carriers for a company discount.

  232. Marisa08
    November 27, 2010 at 6:34 pm

    you can take a picture and then after keep on taking pictures without saving it somewhere, all you have to do is press the clear button

  233. Brainwave Nmd
    December 26, 2010 at 6:51 pm

    I just got this phone I figured some people would not like it at first but it’s good overall I’ve convinced my friends to get it it’s amazing. Just a few flaws I hate the picture thing where it takes forever to load it second I hate the the video it only records for about thirty seconds that’s it for me

  234. Anon
    February 1, 2011 at 5:12 am

    I’ve had this phone for almost two years. At first, everything seemed okay, but then I noticed that the phone would freeze whenever I would try to text. Then I noticed that it would not recieve signal for hours at a time. If these things weren’t annoying enough, the slider broke so it now opens both ways at once, all of the tabs to close the SD card slot, and the charging slot broke off, half of my calls drop..and then finally last night..i went to use my phone and of course it froze but then it started flashing black and white for 30 min even without the battery in, and now everytime I try to turn it on it remains on a white screen. I called PANTECH for a replacement and they said that they won’t do anything to fix that even though they said its a problem with the program used to run the phone. I WOULD NOT SUGGEST TO ANYONE TO BUY THIS is absolute garbage..a complete waste of money. My old flip phone from 6 years ago still works a lot better than this phone, and it has had vigorous use. I will never buy a PANTECH phone again.

  235. Ronald
    March 8, 2011 at 10:35 pm


  236. March 21, 2011 at 4:57 pm

    Excellent analysis LS. I agree. IF (and it’s a big ‘if’) ‘data buckets’ become the norm (as they should), a lap-dock is not a huge game changer. And I wouldn’t buy one for $500, either way. Especially if there’s no video-out, unless I buy the OTHER dock. That’s a non-starter for me.

    It’s disappointing, but you may be right about the public in general. It’s sad though, because a reasonably priced package that lets you get a lot more out of your smartphone-cum-pocket-computer, helps justify the cost of a top-tier smartphone.
    if any person want know more they can see this article that explain very deeply about Motorola Atrix 4G..

    Read This For More Info: Motrola Atrix 4G Review in Detailed

  237. May 4, 2011 at 10:02 am

    My slider on this phone that I have had for a long time but I’m not sure how long I have had the phone for just started to get super loose on me this morning meaning like I picked up and it clicked. Now its kind of stuck and clicking at me!! What should I do? I mean I can fix it but I’d have to wait until after school today I think

  238. Jewels
    November 23, 2011 at 5:12 am

    ive had this phone for two years – and i absolutely LOVE the qwerty keyboard, as well as the phone’s durability. i text all the time, and its incredibly fast and easy. On the negative side, the phone has an annoying habit of shutting off in the middle of text messages  and the battery life is no longer sustainable . Im not a fan of the inbox/sent box , and the signal isnt too great. the camera is pretty lousy, but i do like the  music player and the fast button to access the music. overall, i love the qwerty keyboard. it is time for me to get a new phone, so if anyone knows a phone with a similar keyboard, but with better camera/music, and thread messaging features – please let me know .thank you

  239. Anthonyboo11
    March 2, 2012 at 2:32 am

    Do you need a data package for this phone?

Leave a Reply

Your email address will not be published. Required fields are marked *