The internet has changed our way of life. Connectivity and communication are no longer limited by location and time. Information is now available in the digital format making it accessible to almost everyone. Furthermore, the reach and spread of information through the internet are remarkably fast. In a matter of seconds, you will have access to the content you need.

 

Nowadays, the internet plays an essential part in bringing people together. And when we bridge the gap between people, businesses and societies grow closer despite the challenges and the differences in time and location. So take advantage of what the internet offers. Then, start building your business and enhancing your services by integrating a Virtual PBX into your system.

What is a Virtual PBX?

A Virtual PBX or a virtual private branch exchange is an inexpensive yet advanced phone system that uses an internet connection to connect businesses and clients. Your business can now take advantage of a virtual phone system at a fraction of the cost. There is no need to purchase expensive and install time-consuming hardware or software to make your business look and sound professional. Landlines or wired phones are now out of the equation. Instead, you can directly communicate with your customers and clients using a streamlined virtual phone system that is easier to manage, thus giving you more time to grow your business.

How does a Virtual PBX work?

Virtual PBX uses cloud-based software and VoIP (Voice over Internet Protocol) to perform the same functions as a traditional PBX. A conventional PBX uses landlines and local hardware to link to a phone network. The VoIP will use IP addresses to identify extensions, thus replacing physical phone lines and extension numbers. Your company’s internet connection or local network will serve as your phone network with a Virtual PBX. The virtual phone system will do everything online.

Benefits of having a Virtual PBX

There are several benefits of having a Virtual PBX. Check out the list below for more details.

• Improved call flow

When a customer or a client dials the company, the system will forward the call to the right person or department. As a result, making good use of your virtual PBX system can improve operational efficiency and customer service.

• Flexibility and scalability

Time and location will no longer be an issue because you can have several employees at several locations but still have one virtual call centre.

• Adjustability

Change your hours of operation and set different call handling rules during off-hours.

• Automation

Create pre-recorded answers to the frequently asked questions.

Additional features to consider

When choosing a Virtual PBX provider, make sure to check the following features to maximize the benefits of having a virtual phone system.

• Real-time call detail

Allows you to monitor and improve your services.

• Secure Web management

The privacy and safety of your customers and clients will always be one of the top priorities.

• Customized greetings

Have a professional image by having customized greetings will further build your relationship with your customers and clients.

• Interactive menus

Your customer or clients will appreciate it if you can direct them to where they need to immediately.

• Numerous extensions

Provides the customers or clients options

• Voice mail

It gives you time to appropriately respond to queries or feedback from customers or clients if you need time to adjust or upgrade the system.

• Record calls for quality assurance and training.

Having the ability to record calls and store them as digital files will allow you to create more developed customer or client databases that will help improve your products and services.

• Scheduled activation of the Virtual PBX on weekends, holidays, evenings, etc.

It gives the company the flexibility to attend to all queries regardless of the date and time.

Conclusion

If you are an aspiring entrepreneur or an accomplished business owner, having a Virtual PBX will lower your operational costs and, at the same time, improve the company’s efficiency and reliability when it comes to connectivity and communication with its clients.