The rapid development of IP-telephony has allowed companies to introduce radically new, better, and more economical telecommunications technologies. VoIP (Voice over IP) is a communication solution that provides decent voice signal transmission over IP networks or the Internet. You eliminate any subscription fees when using IP-telephony, as in traditional public telephone networks, and get total freedom of communication. VoIP technology allows you to implement solutions that are more difficult or expensive to implement using PSTN technology. It’s about:
-Multi-line telephone lines.
-Conferences.
-Call forwarding.
-Caller ID implementing.
-Secure calls.
-Direct dialing in any country in the world, etc.
The signal is transmitted digitally over a communication channel and, as a rule, is converted (compressed) before transmission in order to remove redundancy. It helps significantly reduce the cost of communication between addressees located at a great distance from each other. The cost of a call via IP telephony is lower than via PSTN under present-day conditions. It allows you to make voice and video calls to any distance around the world. Don’t forget that if you want to get started with a VoIP server you cannot do it without a stable Internet connection, router, high-quality hardware, and VoIP provider.
VoIP varieties for home and office
There are three types of VoIP gateways. Digital ones help connect digital lines of European and American countries. They can be connected to a PBX, as well as between a PBX with 50 subscribers or more, and an urban telephone network without the need for reconfiguration. Analogue one includes from 2 to 24 lines. You can connect your mobile phone to the IP network and PBX.
Features of choosing a VoIP server for business
You need to pay attention to the following points to make the right choice.
-Whether there is a need to connect fax. If this is the case, then you need to look for the T.38 standard in the characteristics of the server.
-Compatibility with IP telephony is also essential. More times than not manufacturers adhere to standard parameters but there are significant nuances that need to be clarified in advance.
-The gateway should be made of high-quality material, preferably metal. Indeed, the equipment may overheat due to the high workload. This is dangerous when the device is not in the server room but in the office or at home.
-It is necessary to clarify the duration of the gateway support by the manufacturer. After all, everything changes, improves, and the device may become outdated, so it will no longer be serviced. It is better to make sure that the manufacturer supports even its very old models. This way helps save money and eludes the need to buy a new device.
You can easily integrate other services with virtual telephony. In addition, the entire virtual telephony system is easily scalable. There’s a possibility to make a multichannel line and then increase its functionality. The VoIP telephony server securely holds and protects information about calls. For example, virtual PBX can be combined with a CRM system for storing and exchanging data for convenient systematization. IVR is also easily connected to VoIP telephony. It’s about a system of call forwarding and voice-recorded greetings. This will help your customers spend less time on the line listening to unnecessary beeps or music, and instead, for example, listen to useful information from a voicemail machine. A variety of Internet widgets are also connected to the system. For example, you can set up a direct call feature from your website. Then the client can quickly decide on direct contact and call you with one click.